Valerie Collins-Moore
Louisville
Summary
Results-driven Operations Manager with a focus on budget management and staff training. Proven ability to enhance visitor engagement and streamline resource allocation.
Overview
52
52
years of professional experience
Work History
Operation Manager
Roots-101 African American Museum
Louisville
01.2020 - Current
- Directed daily operations to enhance visitor engagement and educational outreach.
- Managed budgeting processes and resource allocation for various museum programs.
- Collaborated with community partners to develop inclusive cultural events.
- Trained staff on operational procedures and best practices in customer service.
- Coordinated logistics for traveling exhibits and special events throughout the year.
- Facilitated team meetings to promote communication and alignment on key initiatives.
- Developed, implemented, and enforced operational policies and procedures.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Office Manager/Administrative Assistant
Bates Communiuty Development Corp
Louisville
05.2017 - Current
- Coordinated office operations and maintained efficient filing systems.
- Managed scheduling and logistics for community development meetings and events.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Processed invoices for payment using accounting software applications.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Manager/Technical Expert
Social Security Administration, SSA
Louisville
06.1974 - 05.2015
- Managed daily operations of Social Security programs and services.
- Oversaw staff training and development to enhance service delivery.
- Developed training materials for new employees on agency procedures.
- Monitored staff performance and addressed issues.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Provided technical guidance to staff on system functionalities and processes.
- Troubleshot network connectivity problems for remote users.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 38 employees, ensuring high productivity and excellent customer service.
- Conducted workflow analysis, space design or cost comparison analysis.
- Analyzed complex technical issues and provided effective troubleshooting support for social security beneficials.
- Read technical manuals or attended conferences and seminars to maintain knowledge of Social Security laws and regulations
- solve customer problems to resolve their needs.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Read technical manuals or attended conferences and seminars to maintain knowledge of laws and regulations
Education
Bachelor of Arts - Marketing/Economics
University of Louisville
Louisville, KY05-1980
Skills
- Budget management
- Policy development
- Operations strategy
- Staff training
- Resource allocation
- Project management
Timeline
Operation Manager
Roots-101 African American Museum
01.2020 - Current
Office Manager/Administrative Assistant
Bates Communiuty Development Corp
05.2017 - Current
Manager/Technical Expert
Social Security Administration, SSA
06.1974 - 05.2015
Bachelor of Arts - Marketing/Economics
University of Louisville