Valerie Mascarenhas
Summary
A highly motivated Customer Service Associate for Recruitment Consulting Agency with 2 years of experience in providing customer support and resolving customer concerns. Proven track record of success in increasing customer satisfaction through innovative strategies. Adept at providing detailed information about products and special promotions to internal and external customers.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Outpace Consulting Services
01.2022 - 01.2023
- Engaged in daily outbound calling initiatives, speaking with 100 individuals to identify the most appropriate candidate for the required positions.
- Providing timely and accurate administrative support during the recruitment and onboarding process including coordinating testing, screening and interviews as well as updating our Human Capital Management system
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about offerings, promotions and pricing to boost sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Human Resourse Associate
Fairfield By Marriott
08.2021 - 02.2022
- Conducted 15 recruitment screenings monthly, reducing HR manager's workload and increasing the efficiency of new employee onboarding by 40%.
Collated legal paperwork for new hires monthly, streamlining HR processes and facilitating efficient document tracking. - Managing the benefits administration for employees, including new hire enrollments, maternity and paternity and off-boarding
Assisted HR team with administrative duties such as data analysis & monitoring of training workshops to track and improve employee engagement by 15%. - Administered payroll processing for a 100+ employee base, streamlining processes and increasing accuracy by 35%.
Acting in accordance with legal, regulatory and internal risk management requirements, including complying with policies and procedures Managing sensitive and confidential matters and protecting the security of information, data and files - Organized multiple recognition weeks for colleagues, resulting in a 40% jump in employee morale.
Education
BBA - Business Administration
St Xavier's College
Goa, India06.2021
Diploma -
Craftsmanship in Food Production & Patisserie
Goa, India 07.2017
Commerce -
St. Francis Xavier's Higher Secondary
Goa, India03.2016
Skills
- Complaint resolution
- Team Collaboration
- Clerical Support
- Appointment Scheduling
- Sales expertise
- Multi-line phone talent
- Service standard compliance
- Shipping and receiving
- Store Merchandising
- Microsoft Office
- Verbal Communication
- Benefits Administration
Timeline
Customer Service Associate
Outpace Consulting Services
01.2022 - 01.2023
Human Resourse Associate
Fairfield By Marriott
08.2021 - 02.2022
BBA - Business Administration
St Xavier's College
Diploma -
Craftsmanship in Food Production & Patisserie
Commerce -
St. Francis Xavier's Higher Secondary
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