Vanessa Angeles
Erlanger
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
1
1
year of professional experience
2027
2027
years of post-secondary education
Work History
Restaurant Hostess
Olive Garden Restaurant
Florence
09.2024 - Current
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed guest reservations and seating arrangements efficiently.
- Coordinated with servers to ensure smooth dining experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Bread Maker
Olive Garden Restaurant
Florence
09.2024 - Current
- Operated ovens and mixers to ensure consistent baking quality.
- Prepared various bread types using standardized recipes and techniques.
- Maintained cleanliness and organization of the baking area.
- Followed food safety guidelines to maintain hygiene standards.
- Adjusted baking times and temperatures based on dough characteristics.
- Restocked supplies such as sugar, butter and other ingredients needed for production.
Hostess Trainer
Olive Garden Restaurant
Florence
09.2024 - Current
- Trained new host staff on customer service and restaurant protocols.
- Managed seating arrangements to optimize guest flow and minimize wait times.
- Assisted in developing training materials for host staff onboarding sessions
- Provided feedback to management on host staff performance and areas of improvement.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
Education
Dixie Heights Highschool
Elsmere, KYUnder Grad - N/A
Northern Kentucky University
Newport, KY 08.2024 - 10.2025
Skills
- Customer service
- Team building
- Cleanliness standards
- Communication skills
- Problem resolution
- Conflict resolution
- Training and development
Timeline
Restaurant Hostess
Olive Garden Restaurant
09.2024 - Current
Bread Maker
Olive Garden Restaurant
09.2024 - Current
Hostess Trainer
Olive Garden Restaurant
09.2024 - Current
Under Grad - N/A
Northern Kentucky University
08.2024 - 10.2025
Dixie Heights Highschool