Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Hearn

Louisville

Summary

Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction at Drivers License Psd by implementing automation tools and maintaining high confidentiality standards. My adeptness in database entry and exceptional communication skills have consistently improved operational efficiency and fostered positive relationships, achieving over 90% in performance goals.

Overview

20
20
years of professional experience

Work History

Clerk Processor

Drivers License Psd
02.2024 - Current
  • Enhanced customer satisfaction with timely and professional responses to inquiries.
  • Reduced processing time by implementing automation tools for repetitive tasks.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Clerk Processor

Drivers License Psd
10.2019 - 03.2022
  • Enhanced customer satisfaction with timely and professional responses to inquiries.
  • Reduced processing time by implementing automation tools for repetitive tasks.
  • Maintained strict confidentiality while handling sensitive information and documentation.
  • Demonstrated attention to detail when reviewing documents for errors or discrepancies.
  • Improved document organization by implementing an efficient filing system.
  • Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
  • Managed high-volume data input, ensuring accurate and up-to-date records.
  • Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
  • Checked documentation for accuracy and validity on updated systems.

Customer Service Representative

ADP Customer Services
12.2016 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Nurses Aide

Rockford Manor Nursing Home
07.2013 - 10.2016
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.

Picker

GSI Commerce
08.2010 - 09.2012
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
  • Picked and packed order items.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.

Administrative Assistant

Turner Electronics
07.2005 - 06.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Medical Receptionist

ZLB Plasma
09.2007 - 05.2010
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Education

Diploma -

Iroquois High School
Louisville, KY
05.2008

Skills

  • Training and mentoring
  • Deadline oriented
  • Workload management
  • Initiative-taking
  • Accuracy and precision
  • Document processing
  • Typing speed
  • Financial recordkeeping
  • Spreadsheet management
  • Customer satisfaction
  • Relationship building
  • Cash handling
  • Database entry
  • Quality control
  • Telephone etiquette
  • Information security
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Teamwork skills
  • Computer proficiency
  • Data entry
  • Task prioritization
  • Medical terminology

Timeline

Clerk Processor

Drivers License Psd
02.2024 - Current

Clerk Processor

Drivers License Psd
10.2019 - 03.2022

Customer Service Representative

ADP Customer Services
12.2016 - 10.2019

Nurses Aide

Rockford Manor Nursing Home
07.2013 - 10.2016

Picker

GSI Commerce
08.2010 - 09.2012

Medical Receptionist

ZLB Plasma
09.2007 - 05.2010

Administrative Assistant

Turner Electronics
07.2005 - 06.2010

Diploma -

Iroquois High School

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Vanessa Hearn