VANESSA JONES

• Marked down merchandise to enhance sales potential and maintained organized sales floor displays for improved customer experience.

• Marked down merchandise to ensure competitive pricing and supported accurate pricing maintenance throughout store.

• Oversaw daily deli and bar operations, ensuring adherence to quality and customer service standards.

• Supervised daily store operations, ensuring achievement of performance, quality, and customer service goals.
• Collaborated with the management team on plans for business growth and operational improvement.
• Monitored cash intake and deposit records, maintaining accuracy and minimizing discrepancies.
• Assisted with recruiting, interviewing, hiring, and onboarding new employees.
• Encouraged collaborative efforts to enhance workplace relationships.

• Delivered friendly, efficient customer service, enhancing customer satisfaction in a fast-paced retail environment.
• Accurately processed cash, check, and credit card transactions, ensuring smooth checkout experiences.
• Supported customers with purchases, returns, refunds, product locations, and rewards enrollment, facilitating seamless shopping experiences.

• Oversaw daily store operations, ensuring efficient opening and closing procedures, accurate cash handling, and high-quality customer service.

• Operated POS system to process orders, handle payments, and reduce transaction errors.
• Delivered fast, accurate guest service while maintaining friendly communication and smooth order flow.

Accepted into the Bachelor of Social Work program and currently pursuing my degree in social work.