Vernard Hazard
Lexington
Summary
Experienced Operations manager with a strong background in overseeing the creation ,emplementation, and training of processes designed to lead a team in safety, compliance, and results.
Overview
21
21
years of professional experience
Work History
Team Leader, Sales Operations
Cabelas
Lexington
08.2023 - Current
- Streamlined sales operations processes to boost productivity and efficiency.
- Developed strategies that elevated customer service standards and increased sales outcomes.
- Coordinated training programs for new sales staff to support continuous employee development.
- Managed inventory systems to ensure optimal stock levels across all locations.
- Tracked inventory levels and placed orders to maintain adequate supply.
- Ensured compliance with company policies regarding safety, security, and privacy regulations.
- Oversaw adherence to ATF,FBI and local law enforcement regulations, ensuring accurate record retention and reporting.
Operations Manager
Lowe's
08.2005 - 08.2023
- Implemented and demonstrated exceptional customer service behaviors to enhance satisfaction.
- Developed and communicated sales goals and budgets to drive performance.
- Led training initiatives to foster associate development and operational efficiency.
- Responsible for creating and maintaining an inclusive safety culture through safety program implementation and training.
- Managed financial operations, addressing customer complaints and concerns promptly.
- Validated daily processes to meet monthly and yearly performance targets.
- Hired and developed talent, reviewing reports on sales, service, and training metrics.
Education
Mathematics (Associate) - Williamsburg, KY
Cumberland College
Williamsburg, KY05-2003
High school diploma or GED - General Studies
Lafayette High School
05-2001
Skills
- Sales strategy and forecasting
- Project management and planning
- Process improvement
- Team leadership and collaboration
- Workforce management
- Crisis management
- Budgeting and financial analysis
- Data analysis and business insights
- Retail and facilities management
- Employee engagement and talent development
- Strategic planning and communication
- Microsoft Office proficiency
- Problem resolution skills
- CPR certification
- Hazmat certification
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Team Leader, Sales Operations
Cabelas
08.2023 - Current
Operations Manager
Lowe's
08.2005 - 08.2023
Mathematics (Associate) - Williamsburg, KY
Cumberland College
High school diploma or GED - General Studies
Lafayette High School