Vernice West
Grand Cayman,Cayman Islands
Summary
Experienced insurance professional with over 28 years of comprehensive expertise in the insurance industry, specializing in health insurance management. Demonstrates strong leadership capabilities, with a proven track record of managing portfolios, driving performance, and fostering team motivation. Possesses excellent interpersonal and communication skills, adept at resolving complex operational and human resources issues while ensuring organizational objectives are met with efficiency and professionalism.
Overview
38
38
years of professional experience
14
14
years of post-secondary education
Work history
General Manager
BAF Insurance
2015.12 - 2025.12
- Oversaw all company operations, ensuring alignment with organizational policies and strategic goals.
- Managed administrative departments, including planning, implementation, and monitoring of organizational objectives.
- Developed, reviewed, and updated health policies and procedures to maintain compliance with legal and organizational standards.
- Coordinated with the Health Insurance Commission (HIC) for annual onsite inspections, including documentation and reporting requirements.
- Ensured adherence to health regulations, prepared health metrics reports, and managed incident reporting.
- Managed group health insurance plans, including negotiations with healthcare providers and insurers.
- Approved transactions and disbursements across departments, overseeing cash flow and deposit functions.
- Prepared reinsurance claims reports exceeding retention limits.
- Led staff recruitment, onboarding, and continuous training initiatives.
- Maintained health records, analyzed data for risk assessment, and identified areas for improvement.
- Generated performance, utilization, and cost analysis reports for health plans.
- Formerly British American Insurance
- Manager – Group Health & Administration
- BAF Insurance
- April 2013 – November 2015
Group Manager
BAF Insurance
1988.01 - 2013.03
- Managed prospective group proposals, presentations, and enrollment procedures.
- Handled claims adjudication, benefits verification, and provider relations for local and overseas claims.
- Maintained high standards of customer service through effective communication and issue resolution.
- Liaised with healthcare providers to facilitate services and resolve operational issues.
- Managed health insurance plans, ensuring coverage adequacy and member support.
- Offered guidance on preventive care and healthy lifestyle options to members.
- Monitored budgets for health programs, optimizing resource allocation.
- Managed group policy enrollment, underwriting, and issuance processes.
- Supervised administrative operations including record keeping, documentation, and compliance audits.
- Led and developed health support teams and administrative staff.
- Monitored departmental expenses, ensuring cost efficiencies.
- Managed claims adjudication for local and international claims, liaising with U.S. adjudicators as needed.
- Handled customer complaints and inquiries to ensure high levels of client satisfaction.
- Prepared reports on sales, operational performance, and key metrics for management review.
- Provided guidance and performance evaluations for health department staff and business development personnel.
Education
Associate - Life Management Institute (ALMI)
LOMA
2006.01 - 2014.01
High School - Accounts, English, Mathematics, Human Biology, Religious Education, Science
Cayman Islands High School
1976.01 - 1982.01
Skills
- Windows Microsoft Office Suite (Excel, Word, PowerPoint)
- Proficient in HTH Health Administration Systems
- Sage Accounting Software
- I-Gas Operating Systems
REFERENCES
Available upon request
PERSONAL INTERESTS
Traveling, Cooking, Reading Romance Novels and Magazines
PERSONAL INFORMATION
- Date of Birth: July 17, 1965
- Marital Status: Widow
- Nationality: Caymanian
- Gender: Female
Timeline
General Manager
BAF Insurance
2015.12 - 2025.12
Associate - Life Management Institute (ALMI)
LOMA
2006.01 - 2014.01
Group Manager
BAF Insurance
1988.01 - 2013.03
High School - Accounts, English, Mathematics, Human Biology, Religious Education, Science
Cayman Islands High School
1976.01 - 1982.01