Vernon Harp
Louisville,KY
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Thorntons
12.2022 - 09.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Cherry Picker Operator
Grainger
07.2021 - 02.2022
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Enhanced team productivity by efficiently coordinating tasks and schedules for cherry picker operations.
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Improved workplace safety by conducting routine equipment inspections and maintenance checks on cherry pickers.
- Demonstrated versatility by performing various supporting tasks as needed, including assistance in loading/unloading materials using forklifts or manual methods when required.
Material Handler/Forklift Operator
Keurig Dr Pepper Inc.
05.2020 - 06.2021
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used hand-held scanners and physical logs to accurately track item movements.
- Attached identifying tags to containers to mark with identifying shipping information.
- Packed items into appropriate containers for shipment.
- Maintained clean, orderly work environment free of hazards.
Forklift Operator
DART Logistics
04.2019 - 05.2020
- Transported goods between warehouse locations according to shipment and storage needs.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
Reach Truck Operator
Kenco Logistics
08.2016 - 03.2019
- Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
- Reduced product damage by skillfully maneuvering reach trucks in tight spaces and high shelves.
- Supported team productivity through effective communication and collaboration during daily tasks.
Education
High school or equivalent - Business
Greenville-Weston
Greenville, MS05.2007
Skills
- Warehouse
- Forklift
- Shipping
- RF scanner
- Inventory Control
- Forklift Operator
- Cherry Picker
- Pallet Jack
- Shipping And Receiving
- Basic Math
- Reach Truck
- Shipping & Receiving
- Order Picker
- Warehouse Experience
- Order Picking
- Materials Handling
- Materials Management
- SAP
- Logistics
- Guest relations
- Customer service
Certification
- Forklift Certified
- Forklift Certified July2018
- Driver's License
- Certified Forklift Operator
Languages
English
Assessments
- Forklift safety — Proficient June2020
- Best practices and safety hazards in forklift operation
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Cashier, Cooking, Credit, Debit, Fast, Receiving, Stocking, & Rotating Inventory, English, Inventory Management, Materials Management, Quality, Safety, Writing, documentation, forklift operator, read
- Driver's License
- Kentucky, Class D/Regular Operator
Timeline
Guest Service Representative
Thorntons
12.2022 - 09.2024
Cherry Picker Operator
Grainger
07.2021 - 02.2022
Material Handler/Forklift Operator
Keurig Dr Pepper Inc.
05.2020 - 06.2021
Forklift Operator
DART Logistics
04.2019 - 05.2020
Reach Truck Operator
Kenco Logistics
08.2016 - 03.2019
- Forklift Certified
- Forklift Certified July2018
- Driver's License
- Certified Forklift Operator
High school or equivalent - Business
Greenville-Weston
Similar Profiles
Joseph ZdobylakJoseph Zdobylak
Customer Service/Janitorial at ThorntonsCustomer Service/Janitorial at Thorntons
Joy RodemanJoy Rodeman
General Manager at ThorntonsGeneral Manager at Thorntons
Jennifer ModlinJennifer Modlin
GSR at ThorntonsGSR at Thorntons