Veronica Herrmann
Oriental Wok
Walton
32
years of professional experience
Dedicated server and bartender with extensive experience in fast-paced restaurants and bar service. Recognized for strong menu knowledge, attentive service, and consistent accuracy with POS, payments, and special requests. Committed to creating efficient, welcoming guest experiences.
Work History
Server/Head Bartender
11 Years 8 Months- Greeted guests promptly, presented menus, and guided selections with menu knowledge
- Recorded accurate orders and communicated special requests to kitchen staff
- Delivered food and beverages efficiently while maintaining attentive table service
- Coordinated with kitchen and bar staff to ensure timely order completion
- Maintained clean, organized dining areas and followed sanitation standards
- Trained new servers on service procedures, teamwork, and restaurant expectations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Head Bartender
3 Years- Resolved guest concerns professionally, supporting positive dining experiences
- Processed payments, handled cash transactions, and balanced checks accurately
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
15 YearsEducation
High School Diploma
No Degree - Various Entry Level Courses
Skills
Strong work ethic
Exceptional customer service
Cash management
Guest engagement
Client relations
Menu memorization
Food running
High volume dining
Order accuracy
Allergy awareness
Beverage preparation
Specials knowledge
Food and beverage pairings
Wine service
Liquor
wine
and food service
Service efficiency
Timeline
Server/Head Bartender
Oriental Wok
02.2015 - CurrentRead More
Server/Head Bartender
John Phillips Restaurant
01.2010 - 01.2013Read More
Server/Bartender
Karlos Bistro
01.1995 - 01.2010Read More
Notre Dame Academy
High School Diploma
Read More
Northern Kentucky University
No Degree from Various Entry Level Courses
Read More