Veronica Sam Farmer
Lexington
Summary
Member-focused customer service professional with experience in high-volume retail banking, airline operations, and logistics environments. Skilled in processing accounts, assisting members with services and programs, resolving inquiries, and maintaining accurate records. Known for providing a high level of service, clear communication, and teamwork in fast-paced settings. Seeking to contribute to Costco as a Membership Clerk.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS
10.2025 - Current
- Accurately load, unload, sort, and scan packages in a fast-paced warehouse environment
- Maintain efficiency, safety, and attention to detail while meeting productivity standards
- Collaborate with team members to ensure timely and accurate processing
Flight Attendant
Spirit Airlines
Atlanta
10.2022 - 07.2023
- Provided high-level customer service to passengers, addressing individual needs and concerns
- Educated passengers on safety procedures and company policies
- Adapted to schedule changes, delays, and challenging situations while maintaining professionalism
- Managed multiple responsibilities simultaneously while ensuring compliance with regulations
- Trained in emergency procedures, CPR, and First Aid
Associate Banker
Chase Bank
Canton
09.2021 - 08.2022
- Assisted customers with account sign-ups, renewals, closures, and new financial services
- Educated clients on available banking products and credit-related services
- Processed transactions accurately while maintaining detailed records for auditing
- Assisted customers with online banking, password resets, and technical troubleshooting
- Built strong relationships through clear communication and service-focused support
Customer Service Agent
Delta Global Services
Lexington
07.2019 - 03.2020
- Assisted customers with check-in, seating, luggage requirements, and general inquiries
- Provided clear instructions regarding policies and procedures
- Resolved issues efficiently to ensure a smooth customer experience
- Handled sensitive customer information in compliance with regulations
- Navigated multiple computer systems to retrieve and process information
Education
High School Diploma -
Carman Ainsworth High School
MichiganSkills
- Member & Customer Service
- Account Processing & Data Entry
- Interpersonal & Communication Skills
- Problem Solving
- Time Management & Organization
- Adaptability & Flexibility
- Microsoft Office
- Computer & Technical Troubleshooting
Timeline
Package Handler
UPS
10.2025 - Current
Flight Attendant
Spirit Airlines
10.2022 - 07.2023
Associate Banker
Chase Bank
09.2021 - 08.2022
Customer Service Agent
Delta Global Services
07.2019 - 03.2020
High School Diploma -
Carman Ainsworth High School