Vickie Lenhof
Florence
Summary
Dynamic Branch Manager at CCI Ovation with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in inventory management and team supervision, fostering a collaborative environment that boosts productivity. Skilled in client relationship management, driving revenue growth through exceptional service and strategic partnerships.
Overview
34
34
years of professional experience
Work History
Branch Manager
CCI Ovation
Fairfield, OH
03.2022 - 03.2026
- Implemented inventory control systems, reducing discrepancies and streamlining stock management processes.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Established performance metrics to evaluate staff productivity, resulting in enhanced accountability and motivation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Owner
DLM Communications
Cincinnati, OH
01.1992 - 03.2022
- Developed and executed strategic marketing plans to enhance brand awareness and customer engagement.
- Managed client relationships, ensuring satisfaction and addressing concerns promptly.
- Coordinated project timelines and deliverables to meet client expectations effectively.
- Oversaw budget management, optimizing resource allocation for maximum return on investment.
- Led a team of professionals, fostering collaboration and skill development within the workforce.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Established partnerships with vendors to expand service capabilities and enhance service delivery quality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma - Business Administration And Management
Lloyd High School
Erlanger, KYSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Team supervision
- Client relationship management
- Verbal/written communication
- Operations management
- Decision-making
- Team player
- Staff supervision
- Proficient in MS office
- Project management
- Conflict resolution
- Documentation
- Friendly
- Approachable
- Collections
Timeline
Branch Manager
CCI Ovation
03.2022 - 03.2026
Owner
DLM Communications
01.1992 - 03.2022
High School Diploma - Business Administration And Management
Lloyd High School