Vicky McFarland
Ewing
Summary
15 + years experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Patient Access Representative II
Conifer Health Solutions/St Joseph Mt Sterling
Mt. Sterling, Ky
06.2011 - Current
- Submitted fees and claims to insurance companies manually or digitally.
- Assembled registration paperwork and placed identification bands on patient.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.
- Improved profit margins by streamlining operations and workflow.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Managed patient check-in processes to ensure accurate data collection and streamlined operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated insurance verification and eligibility checks to minimize billing discrepancies.
- Trained new staff on patient access protocols, enhancing team efficiency and knowledge retention.
- Led initiatives to optimize workflows, resulting in enhanced patient satisfaction scores.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Patient Access Representative
Fleming County Hospital
Flemingsburg, KY
04.2010 - 06.2011
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Performed site evaluations, customer surveys and team audits.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Store Manager
Goddard Country Store
Wallingford, Ky
08.2001 - 04.2010
- Account's Payables
- Receivables with bank deposits
- Payroll
- Scheduling
- Processing vendor deliveries, orders and maintaining inventory control.
- Led team to achieve 100%, earning recognition from upper management and financial reward.
- Created an effective new system that significantly impacted efficiency and improved operations.
- Managed inventory control, optimizing stock levels and reducing shrinkage.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Mason County High School
Maysville, KY05-1988
Skills
- Patient interviewing skills
- Relationship building
- Insurance company knowledgeable
- Medical billing
- Payment Processing
- Multitasking and organization
- Time Management
- HIPAA
- Customer service
- Patient registration
- HIPAA compliance
- Insurance verification
- Patient check-in
- Phone and email etiquette
Timeline
Patient Access Representative II
Conifer Health Solutions/St Joseph Mt Sterling
06.2011 - Current
Patient Access Representative
Fleming County Hospital
04.2010 - 06.2011
Store Manager
Goddard Country Store
08.2001 - 04.2010
High School Diploma -
Mason County High School
Personal Information
Title: Patient Access Representative