Summary
Overview
Work History
Education
Skills
Languages
Citizenship
Timeline
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Victor Manuel Rodríguez Olán

Victor Manuel Rodríguez Olán

Grand Cayman

Summary

Dedicated and collaborative team player with a strong work ethic, extensive experience in delivering high-quality service. Know for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Possessing a deep understanding of payment processing and proficiency in utilizing point-of-sale systems. Also well-versed in responsibly serving alcohol.

Overview

10
10
years of professional experience

Work History

In Room Dining Telephone Agent

The Ritz-Carlton, Grand Cayman
04.2025 - Current
  • I provide personalized, high-quality service to luxury guests, managing room service requests through the phone system with efficiency, courtesy, and attention to detail.
  • I accurately handle special orders, dietary restrictions, and customized requests, ensuring an exceptional in-room culinary experience.
  • I work in coordination with the kitchen and service teams to ensure timely deliveries, impeccable presentation, and total guest satisfaction.
  • I utilize internal POS and CRM systems to record orders, track requests, and maintain seamless communication between departments.
  • I foster a professional and collaborative environment, aligned with the Marriott-Ritz-Carlton Group's standards of excellence.

Pre-Opening Team

Hotel Indigo Grand Cayman
03.2024 - 05.2024
  • I contributed to the organization and launch of operations, ensuring quality and service standards were implemented from the start. I assisted with merchandise reception, inventory organization, and personalized customer service, ensuring an exceptional guest experience

Dining Room Server

Hotel Indigo Grand Cayman
05.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Took orders and delivered food items to residents in main dining room.
  • Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
  • Replenished table, wait staff and kitchen supplies.

Bartender - Server

Tukka Restaurant LTD.
05.2023 - Current
  • Customer service and attention
  • Cleaning and preparation of the bar and necessary supplies for each shift
  • Preparation and presentation of cocktails and beverages according to established recipes and customer requirements
  • Handling cash or card payments and issuing receipts
  • Maintaining a clean, organized, and well-stocked work area throughout the shift
  • Taking orders at the bar and from waitstaff, and recording consumptions on the tab
  • Inventory control, placing orders with suppliers, and restocking inventory
  • Crafting a variety of cocktails with precision, following established recipes
  • Opening and closing the bar, ensuring compliance with hygiene and safety standards

Bartender

Benjuly Bar
01.2020 - 01.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Kept bar presentable and well-stocked to meet customer needs
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
  • Explained daily specials and beverage promotions to exceed daily sales goals

Bartender

Brisas Guardalavaca Hotel
01.2016 - 01.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Followed strict recipes and drink measurements to minimize product used
  • Kept bar presentable and well-stocked to meet customer needs

Server

Restaurant Benny More in Club Amigo Atlántico Guardalavaca Hotel
01.2016 - 12.2016
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Bussed and reset tables to keep dining room and work areas clean
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Work taking beverage orders involves not only efficiently recording customer preferences but also ensuring a positive and engaging interaction, contributing to a memorable overall dining or drinking experience

Education

Certificate Of Completion -

Hotel Indigo
04.2024

Server, Gastronomic Assistant - undefined

Tourism Training Center
12.2020

Industrial Engineer - undefined

Oscal Lucero Moya
12.2019

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Speed and agility
  • Excellent multitasking capability
  • Goal oriented
  • Cash handling

Languages

Spanish - Bilingual or Proficient (C2)
English - Upper intermediate (B2)

Citizenship

Cuban

Timeline

In Room Dining Telephone Agent

The Ritz-Carlton, Grand Cayman
04.2025 - Current

Dining Room Server

Hotel Indigo Grand Cayman
05.2024 - Current

Pre-Opening Team

Hotel Indigo Grand Cayman
03.2024 - 05.2024

Bartender - Server

Tukka Restaurant LTD.
05.2023 - Current

Bartender

Benjuly Bar
01.2020 - 01.2021

Bartender

Brisas Guardalavaca Hotel
01.2016 - 01.2019

Server

Restaurant Benny More in Club Amigo Atlántico Guardalavaca Hotel
01.2016 - 12.2016

Server, Gastronomic Assistant - undefined

Tourism Training Center

Industrial Engineer - undefined

Oscal Lucero Moya

Certificate Of Completion -

Hotel Indigo

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Victor Manuel Rodríguez Olán