Victoria Mitchell
Columbia
Summary
Dynamic Customer Service Representative with proven success at KECH LLC, adept at resolving complex inquiries and enhancing customer satisfaction through active listening and critical thinking. Skilled in complaint handling and data entry, I foster loyalty and retention by implementing effective solutions and maintaining professionalism in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KECH LLC
Williamsburg, KY
01.2025 - 05.2025
- Provided exceptional customer support through various communication channels, ensuring timely and accurate responses.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Senture LLC
London, KY
08.2021 - 12.2024
- Resolved customer inquiries and complaints by identifying issues and offering effective solutions.
- Documented customer interactions in CRM system for tracking and future reference.
- Assisted team members in process improvements to enhance overall service efficiency.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Certified Nursing Assistant
Taylor Regional Hospital
Campbellsville, Ky
04.2018 - 05.2019
- Assisted nursing staff with daily patient care, ensuring comfort and safety.
- Monitored vital signs and documented changes in patients' conditions accurately.
- Provided support during activities of daily living, promoting patient independence.
- Collaborated with healthcare team to enhance patient experience and outcomes.
- Maintained cleanliness and organization of patient rooms, adhering to infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Associates of Nursing -
Somerset Community College
Somerset, KYHigh School Diploma -
Adair County High School
Columbia, KYAssociate of Science -
Somerset Community College
Somerset, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Computer proficiency
- Call center experience
- Problem resolution
- Call management
- Paperwork processing
- Documentation
- Data collection
- De-escalation techniques
- Building rapport
Certification
Certified Nursing Assistance
CPR certified
Timeline
Customer Service Representative
KECH LLC
01.2025 - 05.2025
Customer Service Representative
Senture LLC
08.2021 - 12.2024
Certified Nursing Assistant
Taylor Regional Hospital
04.2018 - 05.2019
Associates of Nursing -
Somerset Community College
High School Diploma -
Adair County High School
Associate of Science -
Somerset Community College