Victoria Napier
Florence
Summary
Diligent and detail-oriented customer service representative with 15+ years of experience in various roles, including customer service, technical support, and sales. Proficient in healthcare management, Medicare, and B2B sales. Proven track record of delivering exceptional customer service and driving operational excellence. Skilled in communication, leadership, and organizational skills. Possesses a strong work ethic and a commitment to continuous learning and growth.
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
19
19
years of professional experience
Work History
Independent Contractor (1099)
Self Employed
06.2020 - 12.2024
- I had the opportunity to provide exceptional customer service in a remote contact center environment for various clients
- In this dynamic role, I took on various responsibilities, including customer service, technical support, order placement, and call metric adherence
- My experience with the platform and clients I worked with varied from insurance sales, customer service, and technical support
Package Sorter
DHL eCommerce
01.2020 - 06.2020
- I played an essential part in the efficient and accurate processing of packages within the distribution center
- My responsibilities were multifaceted and contributed to the overall success of the operation
- Here is a detailed overview of my role: package sorting, adhering to safety policies, and team work
Sorter
Amazon.com
11.2019 - 06.2020
- I played a vital role in the fulfillment process of this global e-commerce giant
- My responsibilities were essential to ensuring the efficient and timely delivery of packages to customers
- Here's an in-depth overview of my role: I scan packages, inspect packages for damage, work safely, and adhere to the policies of my company
Caretaker
Self
07.2019 - 11.2019
- I undertook a role that was deeply meaningful and required a high level of compassion, patience, and dedication
- My primary responsibility was to provide physical and emotional support to my mother-in-law while also assisting my father-in-law in managing the caregiving process
Kroger clicklist manager
Kroger
04.2010 - 06.2018
- My career journey at Kroger has been marked by continuous growth and advancement, demonstrating my dedication and leadership within the company
- Here is a comprehensive description of my roles and responsibilities: customer service, management, clicklist, cashiering, cash handling, banking, and working with a team
- Throughout my career at Kroger, I have consistently demonstrated a strong work ethic, exceptional leadership skills, and a commitment to delivering an outstanding customer experience
- My journey from a cashier to a managerial role reflects not only my professional growth but also Kroger's trust in my abilities to lead and drive operational excellence
- I remain dedicated to contributing to Kroger's continued success and customer satisfaction
Shift Supervisor
CVS
06.2006 - 06.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High school diploma -
Charlotte High School
Punta Gorda, FL05.2005
Skills
- Effective communication
- Team leadership
- Cash handling expertise
- Proficient typing speed
- Quality control of documentation
- Mobile app development
- B2B sales
- Sales
- Healthcare management
- Medicare
- Salesforce
- Organizational skills
- B2B
- Supervising experience
- IT
- Phone etiquette
- Medical terminology
- Microsoft Office
- Mac OS
- Microsoft Excel
- Technical support
- IOS
- E-commerce
- Word processing
- Live chat
- Customer service
- HIPAA
- Software troubleshooting
- Windows
- Account management
- Analysis skills
- Cash handling
- VPN
- IT support
- Order fulfillment
- Project management
- Customer relationship management
- Shift management
- Insurance sales
- CRM software
- Help desk
- Customer support
- Computer skills
- Safety compliance
- Deadline adherence
- Workload management
- Client relationship building
Timeline
Independent Contractor (1099)
Self Employed
06.2020 - 12.2024
Package Sorter
DHL eCommerce
01.2020 - 06.2020
Sorter
Amazon.com
11.2019 - 06.2020
Caretaker
Self
07.2019 - 11.2019
Kroger clicklist manager
Kroger
04.2010 - 06.2018
Shift Supervisor
CVS
06.2006 - 06.2007
High school diploma -
Charlotte High School
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