VICTORIA ROBINSON
MOUNT STERLING,KY
Summary
Achieved high levels of customer satisfaction through effective service delivery. Streamlined data entry processes to improve accuracy and efficiency. Strengthened team dynamics by building rapport with colleagues and clients.
Overview
26
26
years of professional experience
Work History
Central Scheduling Agent
Lifepoint Health
01.2024 - Current
- Coordinated patient scheduling to optimize resource allocation and enhance service delivery.
- Managed electronic scheduling system to ensure accuracy and efficiency in appointment management.
- Collaborated with healthcare providers to resolve scheduling conflicts and improve patient experience.
- Mentored junior agents in best practices for customer interaction and appointment handling techniques.
- Boosted team morale by creating a supportive work environment that fostered open communication about schedule preferences and availability.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
- Managed around 60 to 100 calls per day.
Data Entry Specialist
Biocurity Pharmaceuticals
01.2025 - 01.2025
- This was a temporary assignment duties were as follows
- Input data accurately into company databases, ensuring high levels of precision and consistency.
- Verify and validate information against source documents to maintain data integrity.
- Process data efficiently using advanced spreadsheet software and database management systems.
- Conduct regular audits of entered data to identify discrepancies and implement corrective actions promptly.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Compared transcribed data with source document to detect and correct errors.
- Managed document entries for about 80 to 150 documents daily.
Audiology Receptionist/Surgery Coordinator/Benefits Coordinator
Bluegrass Ear, Nose, and Throat Clinic
01.2022 - 01.2024
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted patients with insurance verification and billing inquiries to ensure seamless service.
- Maintained organized medical records, ensuring compliance with privacy regulations.
- Trained new staff on clinic protocols and customer service best practices
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first experience.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed billing processes, ensuring accuracy and compliance.
- Verified insurance coverage and eligibility for patients to ensure accurate billing processes.
- Utilized electronic health record systems to maintain up-to-date patient insurance data.
- Managed scheduling and calendar coordination.
- Assisted audiologists in conducting hearing assessments and fitting hearing aids.
- Maintained accurate patient records using electronic health record systems.
Medical Receptionist
Lexington Clinic
01.2017 - 01.2022
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed insurance verification and patient registration efficiently, ensuring accurate data entry.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health records with attention to detail.
- Oversaw daily front desk operations, ensuring compliance with clinic policies and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Verifying insurance coverage
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Reduced administrative errors by consistently verifying insurance information.
Clinical Technician/Scheduling Coordinator/Billing Coordinator
Dr. L. Williams Roberts, MD office
01.2011 - 01.2017
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Maintained and sanitized medical equipment, adhering to safety protocols and regulatory standards.
- Conducted routine lab tests, ensuring precision in sample handling and analysis protocols.
- Trained new staff on operational procedures, enhancing team effectiveness and service quality.
- Operated and maintained medical equipment ensuring optimal functionality.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Developed streamlined processes for handling patient inquiries, reducing wait times significantly.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Cashier
Shell Gas Station
05.2010 - 08.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained accurate cash drawer balances through meticulous tracking of sales.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to ensure product availability and reduce waste.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Developed promotional displays to increase product visibility and drive sales growth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Quality Control Inspector
Quality Cabinets
07.1999 - 03.2009
- Conducted detailed inspections of cabinetry to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product integrity.
- Collaborated with production teams to refine quality control processes and reduce errors.
- Trained new inspectors on quality assessment techniques and inspection tools.
- Led initiatives to streamline inspection procedures, increasing overall efficiency by optimizing resources.
- Advised management on quality trends and potential areas for process enhancements.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Enhanced team collaboration by organizing regular meetings to discuss quality control challenges and solutions.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Recorded inspection and test results on data sheets.
- Sampled products to verify compliance with standards
- Repaired faults, reassembled products, and completed additional tests.
Education
No Degree - Medical Billing And Coding
Sullivan University
LouisvilleNo Degree - Veterinary Science
Morehead State University
MoreheadSkills
- Documentation management
- Customer service
- Time management
- Attention to detail
- Adaptability and flexibility
- Detail-oriented
- Documentation skills
- Self motivation
- Professionalism
- Quality control
- Record keeping
- Adaptability
- Written communication
- File maintenance
- Analytical skills
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide stability and productivity to the team. I have great customer service skills, and the ability to adapt to changing environments and situations
Timeline
Data Entry Specialist
Biocurity Pharmaceuticals
01.2025 - 01.2025
Central Scheduling Agent
Lifepoint Health
01.2024 - Current
Audiology Receptionist/Surgery Coordinator/Benefits Coordinator
Bluegrass Ear, Nose, and Throat Clinic
01.2022 - 01.2024
Medical Receptionist
Lexington Clinic
01.2017 - 01.2022
Clinical Technician/Scheduling Coordinator/Billing Coordinator
Dr. L. Williams Roberts, MD office
01.2011 - 01.2017
Cashier
Shell Gas Station
05.2010 - 08.2010
Quality Control Inspector
Quality Cabinets
07.1999 - 03.2009
No Degree - Medical Billing And Coding
Sullivan University
No Degree - Veterinary Science
Morehead State University