Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria Roll

Louisville

Summary

Event Sales Manager with extensive experience at The Biscuit Lounge, specializing in vendor management and CRM software. Skilled in developing customized event proposals and improving client satisfaction through strategic communication. Notable achievements include staff training and successful social media campaign execution, promoting teamwork and collaboration.

Overview

4
4
years of professional experience

Work History

Event Sales Manager

The Biscuit Lounge & Loft @ The Biscuit Lounge
Louisville
07.2024 - Current
  • Secured supplies and services for events through vendor coordination.
  • Ensured client satisfaction by effectively managing communications and inquiries.
  • Developed event proposals aligning with client needs and expectations.
  • Collaborated with marketing team on social media campaigns for event promotion.
  • Maintained inventory of event materials to support seamless operations.
  • Resolved customer complaints during events to enhance experience.
  • Established vendor relationships to secure discounts and exclusive packages.
  • Tracked event sales performance using CRM software and analyzed results.

Bar Manager

The Biscuit Lounge & Loft @ The Biscuit Lounge
Louisville
02.2022 - 07.2024
  • Managed daily bar operations, including inventory control and cash handling procedures.
  • Prepared and served diverse cocktails and beverages to enhance guest experience.
  • Trained staff on service techniques and product knowledge for improved performance.
  • Ensured compliance with health and safety regulations to maintain a safe environment.
  • Cultivated relationships with suppliers to secure quality products at competitive prices.
  • Coordinated special events and promotions to boost customer engagement and satisfaction.
  • Monitored patron alcohol consumption to promote safety and responsible service.
  • Reviewed monthly sales reports to identify growth opportunities and improve operations.

Bartender Supervisor

Hilton Garden Inn Hotel
Jeffersonville
06.2023 - 03.2024
  • Crafted unique cocktails with fresh ingredients and artisanal spirits.
  • Developed seasonal drink menus reflecting trends and local flavors.
  • Provided exceptional customer service to enhance guest experiences.
  • Trained new staff on cocktail preparation and effective customer interaction.
  • Collaborated with kitchen staff to create complementary drink pairings.
  • Engaged guests to foster a welcoming atmosphere and encourage repeat visits.
  • Managed accurate bar tabs and processed cash and credit transactions.
  • Restocked bar supplies while ensuring proper inventory rotation.

Craft Cocktail Bartender

8UP- Hilton Garden Inn
Louisville
03.2022 - 10.2022
  • Crafted unique cocktails with fresh ingredients and artisanal spirits.
  • Provided exceptional customer service to enhance guest experience.
  • Maintained cleanliness and organization of bar area for optimal efficiency.
  • Managed inventory levels of liquor, mixers, and garnishes to ensure adequate supply.
  • Engaged with guests to create welcoming atmosphere and promote repeat visits.
  • Checked identification of underage customers prior to alcohol service.
  • Monitored drink mixtures for legal compliance with state laws.
  • Attended staff meetings to stay informed on new products or promotions.

Education

Associate of Arts - Business

University of Louisville
Louisville, KY

Skills

  • Event planning and vendor management
  • CRM software proficiency
  • Proposal development and sales tracking
  • Social media marketing strategies
  • Customer relationship management
  • Team collaboration and problem solving
  • Effective communication skills
  • Attention to detail in service delivery
  • Staff training and development

References

References available upon request.

Timeline

Event Sales Manager

The Biscuit Lounge & Loft @ The Biscuit Lounge
07.2024 - Current

Bartender Supervisor

Hilton Garden Inn Hotel
06.2023 - 03.2024

Craft Cocktail Bartender

8UP- Hilton Garden Inn
03.2022 - 10.2022

Bar Manager

The Biscuit Lounge & Loft @ The Biscuit Lounge
02.2022 - 07.2024

Associate of Arts - Business

University of Louisville

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Victoria Roll