Victoria Sievers
Somerset
Summary
Reliable and detail-oriented professional with experience in customer service, administrative support, and direct care. Skilled in managing inbound and outbound calls, maintaining accurate records, and providing professional customer communication. Background includes front desk operations, data entry, and supporting individuals with daily living needs. Known for strong organizational skills, multitasking in fast-paced environments, and delivering dependable service to customers and clients.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Contractor
TSI-EOS
Somerset
01.2024 - Current
- Manage inbound and outbound calls to assist customers.
- Notate and update account information with high accuracy.
- Send professional email correspondence to customers regarding account status.
Direct Support Professional
Oakwood
Somerset
03.2022 - 01.2024
- Accompanied clients to scheduled appointments.
- Documented services provided and performed various housekeeping tasks.
- Promoted independence and participation while perusing recreational activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients with daily living activities and personal care needs.
Hotel Front Desk Clerk
Quality Inn and Suites
Somerset
08.2020 - 03.2022
- Greeted guests, assigned rooms, and managed the check out process.
- Maintained financial and account records and processed credit card transactions.
- Answered multi-line phones and billed for accommodations and additional charges.
- Performed basic cashier and bookkeeping responsibilities, including sorting mail.
- Cleaned facilities and equipment.
RGIS Inventory Specialist
RGIS Inventory Specialists
Somerset
05.2018 - 08.2020
- Conducted product inventory counts for various retail stores.
- Maintained focus in a fast-paced environment to ensure accurate counting.
McDonald’s Crew Member
McDonald’s
Somerset
11.2012 - 02.2018
- Provided customer service and assisted with food preparation and cleaning.
Education
McCreary Central High School
McCreary, KYSkills
- Administrative: Multi-line phone systems, Bookkeeping, Accounts payable, Office management, Data entry, Clerical experience, Microsoft Outlook
- Service and Operations: Front desk, Guest services, Night audit, Accounting
- Maintenance and Food: Food preparation, Cleaning experience, Commercial cleaning
- Certifications: CPR Certification
Timeline
Contractor
TSI-EOS
01.2024 - Current
Direct Support Professional
Oakwood
03.2022 - 01.2024
Hotel Front Desk Clerk
Quality Inn and Suites
08.2020 - 03.2022
RGIS Inventory Specialist
RGIS Inventory Specialists
05.2018 - 08.2020
McDonald’s Crew Member
McDonald’s
11.2012 - 02.2018
McCreary Central High School