Victoria Smith
Louisville
Summary
Results-driven professional specializing in workflow improvement and safety compliance. Experienced in maintaining accurate records and enhancing selection processes while streamlining operations in fast-paced environments. Strong expertise in conflict resolution and process optimization, contributing to greater operational efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Warehouse Unloader
UPS Worldport
louisville
12.2025 - 02.2026
- Sorted packages by size and destination for efficient processing.
- Verified shipments for damage and accuracy prior to delivery to uphold quality standards.
- Ensured cleanliness and organization in unloading area to support safe operations.
- Partnered with team members to enhance unloading processes for better workflow.
- Unloaded freight from delivery trucks using forklifts and hand trucks.
Customer Service Representative
Charter Spectrum
Louisville
05.2023 - 01.2026
- Delivered exceptional support to customers through phone and email inquiries, enhancing overall satisfaction.
- Resolved customer issues and complaints with empathy and efficiency.
- Maintained up-to-date knowledge of products and services for accurate assistance.
- Trained new staff on customer service best practices and company policies, fostering a knowledgeable team.
- Shared insights on customer feedback trends during team meetings, driving actionable improvements.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Unarmed Security Guard
Reliable Security Service
Atlanta
04.2020 - 12.2022
- Monitored premises, enhancing safety and security of property and personnel.
- Conducted regular patrols, identifying and addressing potential security threats proactively.
- Enforced access control measures to restrict unauthorized entry effectively.
- Reported suspicious activities or violations to management promptly.
- Provided customer service and assistance to visitors and employees, fostering a welcoming environment.
Security Guard
Allied Universal Security
Atlanta
01.2020 - 03.2021
- Conducted regular patrols to identify and mitigate security risks, enhancing safety.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Resolved issues promptly and communicated clear information while operating with minimal supervision.
- Patrolled parking lots and garages to ensure proper vehicle parking and prevent unauthorized access.
Selection Lead
Gordon Food Service
Atlanta
02.2017 - 12.2019
- Maintained candidate databases, ensuring accuracy and accessibility of records for effective selection decisions.
- Collaborated with team members to streamline selection process workflow, enhancing overall efficiency.
- Collaborated with hiring managers to understand job requirements and develop interview questions accordingly.
- Ensured compliance with federal, state, and local employment laws, safeguarding organizational integrity and reducing legal risks.
Pallet Jack Operator
DHL
Atlanta
03.2017 - 06.2018
- Transported materials within warehouse using pallet jack, ensuring timely availability for operations.
- Loaded and unloaded goods from trucks and storage areas.
- Coordinated with team members to streamline workflow during peak periods, enhancing overall efficiency.
- Followed safety protocols to minimize workplace accidents and hazards.
- Sorted and stored inventory in designated locations for quick retrieval, supporting operational needs.
Education
High School Diploma -
Westlake High School
Atlanta, GA05-2016
Skills
- Material handling
- Load management
- Inventory control
- Logistics coordination
- Package sorting
- Heavy machinery operation
- Workplace safety
- Material safety
- Stacking and staging
- Time management
- Process improvement
- Team efficiency
- Adaptability
- Attention to detail
- Loss prevention
- Workplace professionalism
- Customer service
- Effective communication
- Team collaboration
- Active listening
- POS systems expert
- Refunds processing
- Stress management
- Training and development
- Critical thinking
Certification
pallet jack
Timeline
Warehouse Unloader
UPS Worldport
12.2025 - 02.2026
Customer Service Representative
Charter Spectrum
05.2023 - 01.2026
Unarmed Security Guard
Reliable Security Service
04.2020 - 12.2022
Security Guard
Allied Universal Security
01.2020 - 03.2021
Pallet Jack Operator
DHL
03.2017 - 06.2018
Selection Lead
Gordon Food Service
02.2017 - 12.2019
High School Diploma -
Westlake High School