Wehann Kritzinger
Pretoria,South Africa
Summary
Bringing 16 years of extensive expertise in IT, Information Security (IS), and Cyber Security, I am driven by an unwavering passion for technology. My 15-year journey in core managed services has honed my insights across diverse industry verticals and business units, enriched by a strong foundation in product development, sales strategy, and expert consulting. As a proactive, analytical, and meticulously organized business professional, I am dedicated to optimizing portfolio performance, identifying emerging trends, conducting competitive analysis, and consistently delivering exceptional customer experiences, all within the dynamic telecommunications sector.
With over 16 years of immersion in the telecommunications, IT, ISP, and Cyber Security landscape, I have consistently driven revenue growth, enhanced account management, and championed quality improvements. My innate eagerness to learn and share knowledge, coupled with a collaborative mindset, positions me as a valuable asset to any high-performing team. My skill set encompasses proficient reporting and evaluation, up-to-date knowledge of market regulations, and adept use of diverse CRM systems and industry-specific software.
Boasting 4+ years of dedicated Cyber Security experience, my primary focus centers on elevating customer satisfaction while maintaining an in-depth grasp of the intricate technical frameworks shaping the industry. I am confident that my well-rounded skills and wealth of experience can significantly contribute to your company's success
Overview
16
16
years of professional experience
Work History
Cyber Security Specialist
Digicel Cayman Ltd.
George Town, Grand Cayman
08.2023 - Current
- Engaged with the Cayman Business Community and key stakeholders to promote Digicel Business Cyber Security Services.
- Served as the support liaison for existing Account Managers, aiding in their development and understanding of Cyber Security.
- Delivered support to the existing client base.
- Drove top-line revenue growth.
- Ensured timely response to customer inquiries.
- Collaborated closely with the local marketing team and the group to synchronize lead generation efforts with sales and marketing activities, resulting in increased deal registrations and sales.
- Developed a profound working knowledge of our cybersecurity portfolio and competitive advantages.
- Maintained the CRM system to manage customers, leads, feedback, and forecasting.
- Participated in prospective client meetings, presentations, conference calls, web conferences, whiteboard sessions, and events within the territory.
- Ensured ongoing customer satisfaction throughout the engagement and upselling process.
- Stayed updated with the latest developments in the field of cybersecurity.
- Formulated sales plans for each assigned business sector.
- Offered insights and forecasts for product and service development.
- Provided feedback on both won and lost business and regularly generated sales reports.
- Carried out additional duties as required by the Head of Business.
Business Development Manager
Orange Cyberdefense
Pretoria, South Africa
08.2019 - 07.2023
- Prospect Identification:
- Identifying potential clients in alignment with offered solutions and services.
- Conducting prospect qualification.
- Relationship Building:
- Establishing and nurturing connections with key decision-makers.
- Verifying budget allocations for prospective clients.
- Tender Management:
- Managing the tender process.
- Searching for and identifying relevant tenders within the specific niche market.
- Ensuring timely responses to all pertinent tenders.
- Partnership Development:
- Identifying suitable partners as required, particularly for tender submissions and other business opportunities involving our solutions.
- Account Planning:
- Developing and documenting strategic account plans for all potential clients.
- Solution Sales:
- Selling solutions tailored to meet the unique business needs of potential customers.
- Gaining a deep understanding of user requirement specifications.
- Identifying potential customer requirements based on their specific requests.
- Crafting and proposing solutions based on customer requirements.
- Compiling comprehensive documentation aligned with business needs analysis.
- Obtaining customer sign-off for proposed solutions.
- Solution Implementation:
- Successfully implementing solutions that align with customer requirements, ensuring profitability.
- Customizing solutions to meet customer specifications.
- Thoroughly documenting all requested customizations.
- Securing customer sign-off for completed solutions.
Major Account Executive
TransUnion
Johannesburg, Gauteng
08.2018 - 06.2019
- Provided direct sales coverage to medium and large accounts/divisions within clients’ organizations.
- Cultivated relationships with C-level executives within the target accounts.
- Created presentations for new product launches to be presented to executive-level decision makers.
- Negotiated contracts with key stakeholders at major accounts to maximize revenue opportunities.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Ensured all compliance standards were met when engaging with prospects or customers.
- Prepared RFP responses detailing how our company can meet specific customer requirements.
- Established strong relationships with partners within the industry for joint venture opportunities.
- Held responsibility for recurring revenue generation.
- Expanded the client base by cultivating current and dormant accounts.
- Developed a 3-year strategic outlook for the client base, outlining transformational concepts.
- Facilitated ideation and whiteboarding sessions to optimize opportunities for market share growth.
- Demonstrated awareness of competitors to maximize market penetration in areas held by competitors.
- Established and nurtured partnerships with both new and existing customers.
- Analyzed clients’ financials to collaboratively design effective strategies for identifying opportunities.
- Reviewed industry standards and closely monitored industry trends.
- Engaged in constructive dialogues with customers, fostering a learning environment through thought-provoking discussions.
- Impressed customers with valuable insights.
- Effectively communicated insights convincingly and with authority.
- Cultivated deep and impactful relationships with key clients through a credible and influential network.
- Consistently promoted openness and trust through interactions with clients.
- Adhered to commitments and consistently aligned actions with the organization's values.
- Interacted with individuals across all levels within client organizations.
Senior Enterprise Account Manager
Vox Telecom
Johannesburg, Gauteng
09.2015 - 05.2018
- Positioned Vox Telecom as the leading provider of knowledge, products, solutions, and services within the telecommunications industry.
- Conducted vertical and horizontal account analysis and penetration to explore all possible product and solution opportunities in existing and associated accounts.
- Developed comprehensive architectural strategy plans for each account, including identifying decision-makers, understanding their business and partners, evaluating group and associated companies, and analyzing competitors and current vendors.
- Identified cross-selling and growth opportunities and established relationships with stakeholders at all levels.
- Delivered presentations to various levels of management.
- Identified and mitigated threats, competitor influences, and consultant factors that could lead to customer cancellations.
- Managed contracts, traffic, and customer retention.
- Facilitated user groups, roadmap/workshop sessions, general functions, and retention management in a consultative role.
- Monitored renewal dates, overflow, quarterly project plans, industry trends, debtors, and technical (helpdesk) interactions.
- Collaborated with Product Specialists and Product Managers to leverage their competencies.
- Consistently met established net churn growth targets.
- Attended product training sessions and continuously improved competency levels.
- Cultivated an environment of self-study and professional development.
Enterprise Senior Account Manager
MTN
Johannesburg, Gauteng
06.2011 - 09.2015
- Managed the full sales cycle from prospecting to closing deals with clients in a timely manner.
- Identified, researched, and qualified prospects through cold calling, networking events, email campaigns, and other sales activities.
- Developed and implemented strategies to acquire new customers and maintain existing customer relationships.
- Negotiated contracts with clients on pricing terms and conditions.
- Provided technical product demonstrations to potential customers.
- Formulated operational and tactical strategies to create profitable solutions for a specific portfolio of accounts.
- Identified and assessed risk exposure to financial performance, providing recommendations for mitigation.
- Monitored customer trends and ensured compliance with existing customer specifications.
- Prioritized achieving Service Level Agreement (SLA) delivery.
- Maintained an up-to-date understanding of commercial agreement terms to secure new business and effectively manage existing agreements.
- Expanded and nurtured business relationships within the portfolio.
- Offered guidance for successful account and promotional plan management, including the preparation of key account performance reports.
- Collaborated with the Marketing and Training departments to evaluate staff training requirements and ensure additional information and training were provided when necessary.
- Analyzed industry and competitor growth opportunities to identify and propose innovative development strategies to increase revenue through effective product mix management.
- Cultivated and sustained strong relationships with all stakeholders.
- Spearheaded product strategy development and rollout design.
Education
NDip Marketing - Marketing
University of South Africa
11.2016
Network - Information Technology
CompTIA
Certification04.2015
CyberdefenseNDipMatric (Grade 12) -
High School Garsfontein
01.2004
Cloud Computing
CompTIA
OnlineInformation Technology
CompTIA
South AfricaInformation Technology
Cisco Network Academy
OnlineDiploma in Business Process And Management (DBPM)
GAQM
OnlineSkills
- Cybersecurity
- Telecommunications Industry
- Quality Improvement & Management
- Portfolio Management
- Customer Service & Satisfaction
- Strategic Planning
- Customer Support
- Revenue Growth Generation
- Process Improvement
- Trend Forecasting
- Business Relationship Management
- Reporting and Analysis
- Key Account Relationship Building
- Telecommunications Systems
- Disaster Recovery
- Information Protection
Languages
- Date of Birth: 21/11/1986
- Citizenship: South African
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Cyber Security Specialist
Digicel Cayman Ltd.
08.2023 - Current
Business Development Manager
Orange Cyberdefense
08.2019 - 07.2023
Major Account Executive
TransUnion
08.2018 - 06.2019
Senior Enterprise Account Manager
Vox Telecom
09.2015 - 05.2018
Enterprise Senior Account Manager
MTN
06.2011 - 09.2015
NDip Marketing - Marketing
University of South Africa
Network - Information Technology
CompTIA
CyberdefenseNDipMatric (Grade 12) -
High School Garsfontein
Cloud Computing
CompTIA
Information Technology
CompTIA
Information Technology
Cisco Network Academy
Diploma in Business Process And Management (DBPM)
GAQM
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