Wendy Dahlquist
Campbellsville
Summary
Proven expertise in enhancing operational efficiency through effective problem-solving and commitment to customer service, resulting in a positive work environment and improved team performance.
Overview
23
23
years of professional experience
Work History
Sales Associate
Dollar General
06.2024 - Current
- Managed returns, exchanges, and refunds according to store policy.
- Created positive first impressions for all customers, both new and returning.
- Engaged customers to strengthen rapport and encourage loyalty.
- Rotated stock and restocked shelves to ensure product availability.
- Minimized wait times during peak hours to sustain high customer satisfaction.
Warehouse Associate
Amazon
05.2014 - 07.2024
- Prepared orders for shipment by efficiently picking, packing, and labeling merchandise.
- Achieved daily targets through effective collaboration with team members.
- Adapted to various warehouse roles such as receiving, shipping, or inventory management as required.
- Consistently exceeded productivity targets while upholding safety and quality standards.
- Maintained a clean and organized work environment, minimizing hazards.
Assistant Store Manager
Dollar General
03.2008 - 04.2024
- Implemented opening and closing procedures, boosting daily operational efficiency.
- Mentored new employees on policies and best practices to ensure compliance.
- Fostered teamwork and recognized achievements to cultivate a positive work environment.
- Handled escalated customer issues, improving overall satisfaction rates.
- Developed a loyal customer base, increasing repeat in-store visits significantly.
Crew Shift Leader
Papa Johns
08.2007 - 10.2009
- Promoted teamwork culture through leading by example and dedication to company goals.
- Increased crew morale by fostering positive atmosphere and recognizing achievements.
- Maintained clean, safe work environment through regular inspections and proactive maintenance.
- Consistently met or exceeded shift targets for sales, labor costs, and food safety standards.
- Ensured compliance with health regulations, reducing workplace accident risks.
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
09.2004 - 08.2007
- Assisted in training new staff members on efficient housekeeping procedures.
- Promoted safety by adhering to established guidelines during all tasks performed.
- Demonstrated flexibility with scheduling, often taking additional shifts to ensure task completion.
- Enhanced team productivity through collaboration with colleagues for swift task execution.
- Played a key role in upholding hotel reputation through consistently clean accommodations.
- Delivered prompt responses to guests' requests regarding housekeeping matters, ensuring exceptional customer service.
Waitress/Dishwasher
Woods Country Store
09.2002 - 07.2007
- Maintained excellent service standards during high-pressure situations and busy shifts.
- Exhibited strong multitasking skills while efficiently managing multiple tables and orders.
- Ensured a clean, welcoming dining environment to enhance guest experiences.
- Remained composed when addressing difficult customers or handling peak periods.
- Promoted teamwork through effective communication and collaboration among staff members.
- Adhered to safety standards while cleaning dishes, utensils, and glassware.
Education
Taylor County High School
Campbellsville, KY05.2007
Skills
- Customer service and client relations
- Teamwork and collaboration
- Time management
- Problem-solving
- Active listening
- Multi-tasking
- Reliability and punctuality
- Goal orientation
- Verbal and written communication
- Policy adherence
Timeline
Sales Associate
Dollar General
06.2024 - Current
Warehouse Associate
Amazon
05.2014 - 07.2024
Assistant Store Manager
Dollar General
03.2008 - 04.2024
Crew Shift Leader
Papa Johns
08.2007 - 10.2009
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
09.2004 - 08.2007
Waitress/Dishwasher
Woods Country Store
09.2002 - 07.2007
Taylor County High School
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