Wendy Hernandez
George Town,Grand Cayman
Summary
Highly skilled Lead Server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Bartender experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Server
Kimpton Seafire and Spa
Grand Cayman, Seven Mile Beach
07.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Coordinated customer requests with kitchen staff to ensure timely delivery of food orders.
Food and Beverage Worker
Grand Cayman Marriott Beach Resort
George Town, Grand Cayman
03.2009 - 07.2023
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Created food displays according to established standards and replaced dated products with fresh.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and and en charged of catering orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Bartender at Anchor and Den stocking the bar, ordering bar supplies, serve classic, and A&D and cocktails as well innovating new cocktails.
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Performed opening duties such as setting up the dining area, stocking condiments and preparing beverages.
- Trained new employees on basic operation of placer machines.
- Developed strategies to optimize profitability and customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Identified opportunities to improve operational efficiency through process automation.
- Assist the supervisor with weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Bartender
Button Wood Bar and Restaurant
George Town, Grand Cayman, Cayman Islands
03.2006 - 02.2009
- Stocked bar with beer, wine, liquor and related supplies.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
Education
Associate of Science - Technical Bachelor in Secretarial
Bethel Evangelical Institute
Honduras11.2003
Skills
- Bilingual (English and Spanish)
- Staff Leadership
- Team Player
- High Energy and Stamina
- Transactions and Cash Handling
- High Volume Dining
- Creativity
- Problem Solving
- Innovative
Timeline
Server
Kimpton Seafire and Spa
07.2023 - Current
Food and Beverage Worker
Grand Cayman Marriott Beach Resort
03.2009 - 07.2023
Bartender
Button Wood Bar and Restaurant
03.2006 - 02.2009
Associate of Science - Technical Bachelor in Secretarial
Bethel Evangelical Institute
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