Whitley Pleasant
Corbin
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Baptist Health Primary Care
Barbourville
03.2023 - 04.2024
- Triage patients and assist with wound care
- Perform injections, blood draws, and specimen collection/testing
- Conduct EKGs, PT/INR, and HbA1c testing
- Refill medications and chart patient information
- Take manual blood pressures and provide ear irrigation
- Work closely with physicians and verify insurance/patient info
- Call patients with test results and update medical records
- Experience with WorkQueues system
- Assisted healthcare providers during examinations and procedures directly.
- Performed routine laboratory tests and processed specimens accurately.
- Educated patients on medication usage and preventive care practices clearly.
- Maintained cleanliness and organization of examination rooms consistently.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
Scheduling Coordinator
Baptist Health Breast Center
07.2018 - 03.2023
- Verified insurance and registered patients
- Scheduled appointments and processed payments
- Escorted patients to examination areas and answered phone inquiries
- Obtained patient films and records from outside facilities
- Digitized films and utilized systems such as Epic, OnBase, and RightFax
- Managed tasks in WorkQueues
Medical Office Assistant
Baptist Health Heart Specialist
Corbin
01.2014 - 07.2018
- Registered patients, verified insurance, and scheduled appointments
- Managed referrals, follow-ups, and processed payments
- Guided patients to exam rooms and performed check-out procedures
- Retrieved medical records from other facilities
- Worked within WorkQueues system
- Performed vital signs measurement, phlebotomy, and EKG administration to support patient care and clinical assessments.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Assisted patients with forms and insurance verification for efficient check-in processes.
- Maintained medical records using electronic health record systems for accurate documentation.
- Communicated with healthcare providers to relay patient information and coordinate care.
- Provided front desk support by answering phones and addressing patient inquiries promptly.
- Organized office supplies and maintained inventory to ensure smooth daily operations.
- Educated patients on office policies and procedures to enhance their experience.
- Collaborated with team members to streamline administrative processes and improve service delivery.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Prepared patient charts prior to each appointment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Maintained a clean work environment by adhering to infection control protocols.
- Submitted diagnosis and procedure codes for insurance companies.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Provided education to patients about their medications or treatments.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Arranged hospital admissions for patients as required.
PCA & Unit Secretary
Baptist Health
03.2013 - 01.2014
- Admitted/discharged patients and entered doctor’s orders
- Scheduled tests and follow-up appointments
- Answered phones and responded to patient call lights
- Obtained records and coordinated patient care across units
- Certified in CPR
- Assisted patients with daily living activities and personal care needs.
- Communicated effectively with healthcare team regarding patient status and needs.
- Maintained a clean and safe environment for patients and staff members.
- Supported mobility by transferring patients safely between beds, chairs, and other locations.
- Responded promptly to patient calls for assistance and addressed concerns immediately.
- Collaborated with nursing staff to implement care plans tailored to individual patients.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
Education
Bachelor of Science in Health Services Administration Management - Business Administration
Strayer University
05.2024 - 07.2025
NRCMA Certification -
US Career Institute
01.2023
High School Diploma -
Corbin High School
05.2012
Skills
- Patient care
- Team collaboration
- Effective communication
- Medical procedures
- Communicating with patient families
- Medical terminology knowledge
- Electrocardiography (EKG)
- Professionalism and ethics
- Immunization administration
- Patient management
- Regulatory compliance
- Specimens collection and processing
- Patient triage
- Laboratory specimen collection
- Laboratory maintenance
- Patient-focused care
- Customer service
- Direct patient care
- Inventory management
Certification
- Notary Public
- CPR Certified
- NRCMA Certified
References
Available upon request
Timeline
Bachelor of Science in Health Services Administration Management - Business Administration
Strayer University
05.2024 - 07.2025
Medical Assistant
Baptist Health Primary Care
03.2023 - 04.2024
Scheduling Coordinator
Baptist Health Breast Center
07.2018 - 03.2023
Medical Office Assistant
Baptist Health Heart Specialist
01.2014 - 07.2018
PCA & Unit Secretary
Baptist Health
03.2013 - 01.2014
NRCMA Certification -
US Career Institute
High School Diploma -
Corbin High School
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