Whitney Green
Mount Sterling
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Service Representative
Maximus Federal
Winchester
10.2021 - Current
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints using effective communication techniques.
- Processed service requests through company software systems.
- Educated customers about products and services offered by the organization.
- Handled escalated issues with professionalism and empathy.
- Participated in training sessions to enhance product knowledge and skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Grace Christian Academy
Jeffersonville, KYSkills
- Customer relationship management
- Service request processing
- Billing procedures
- Technical support
- Database management
- Product knowledge
- Escalation management
- Complaint handling
- Effective communication
- Problem solving
- Team collaboration
- Mentoring junior staff
- Empathy and patience
- Customer education
- Quality assurance controls
- Opening and closing accounts
- Microsoft PowerPoint
- Task prioritization
- Service standard compliance
- Dispute resolution
- Problem-solving
- Script adherence
- Member account management
- Problem resolution
- Creative problem solving
- Calendaring
- Coordination
- Process optimization
- Multi-task management
- Assertiveness
- Decision-making
- Office equipment proficiency
- Customer satisfaction measurement
- Data entry
- Time management
- Account updating
- Medical terminology
- Courteous demeanor
- Typing [number] wpm
- Call center experience
- Conflict mediation
- Research
- Microsoft outlook
- Calm demeanor
Accomplishments
- Customer service representative of the month for July 2024, and July 2025.
References
References available upon request.
Timeline
Customer Service Representative
Maximus Federal
10.2021 - Current
Grace Christian Academy