Whitney Martinez
Grayson
Summary
Dynamic leader with proven success in enhancing sales productivity at Cricket Wireless through strategic planning and exceptional team motivation. Expert in cash handling and fostering a customer service-focused environment, achieving significant improvements in store reputation and employee morale. Skilled in decision-making and employee training, adept at driving performance and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
05.2024 - 01.2025
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Conducted safety inspections to ensure compliance with health regulations.
- Implemented customer feedback initiatives for improved service quality.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
Acting Store Manager
Cricket Wireless
10.2023 - 12.2024
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Shift Manager
Taco Bell
12.2023 - 05.2024
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Conducted safety inspections to ensure compliance with health regulations.
- Implemented customer feedback initiatives for improved service quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Mobile Expert
T-Mobile
10.2021 - 10.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
High School Diploma -
Brown City Learning Center
Brown City, MI05-2008
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Certification
- ServSafe Food Handler's Certification
Timeline
Shift Manager
Burger King
05.2024 - 01.2025
Shift Manager
Taco Bell
12.2023 - 05.2024
Acting Store Manager
Cricket Wireless
10.2023 - 12.2024
Mobile Expert
T-Mobile
10.2021 - 10.2022
High School Diploma -
Brown City Learning Center
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