Whitney Welch
Elizabethtown
Summary
Dynamic caseworker with a proven track record at Hardin County Attorney's Office, adept at client advocacy and maintaining case confidentiality. Skilled in records management and effective communication, I excel in developing individualized plans that enhance client outcomes, ensuring compliance with legal standards while fostering strong client relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caseworker/ Customer Service Representative
Hardin County Attorney's Office
03.2025 - Current
- Maintained accurate records of case progress and documentation per legal guidelines.
- Researched relevant laws and regulations to ensure compliance in case handling.
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Adapted quickly to changing priorities while managing multiple tasks in a fast-paced environment.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Daycare Owner
Self
07.2022 - 05.2023
- Developed engaging educational activities to promote children's cognitive and social skills.
- Managed daily operations, ensuring a safe and nurturing environment for children.
- Implemented health and safety protocols to comply with regulatory standards.
- Communicated regularly with parents to provide updates on children's progress and well-being.
- Maintained accurate records of children's attendance, meals, and developmental milestones.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
- Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
- Conducted assessments to track individual progress in key development areas such as cognitive, emotional, social, and physical growth.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
Homeschool Teacher
Self
08.2020 - 01.2023
- Developed personalized curriculum tailored to individual learning styles and interests.
- Implemented effective assessment strategies to monitor student progress and adapt instruction.
- Facilitated engaging lesson plans incorporating diverse teaching methods and resources.
- Established a structured learning environment promoting discipline and self-motivation.
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Fostered a positive learning environment, promoting open communication and active participation among students.
- Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
Coffee Shop Manager
DIY Studio
12.2019 - 12.2020
- Supervised daily operations to ensure efficient service and high-quality customer experiences.
- Trained and mentored staff on best practices for coffee preparation and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours while managing labor costs.
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Preschool Teacher
Beth Haven Christian School
09.2018 - 05.2019
- Organized educational activities that encourage creativity and critical thinking skills.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Preschool Director
Highview Baptist Church
05.2016 - 09.2018
- Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
- Evaluated educational materials and selected engaging resources to support the curriculum effectively.
- Established partnerships with community organizations, providing resources and enrichment opportunities for students and families.
- Collaborated with other administrators to assess program and staffs' needs to develop cost-effective budgets.
- Worked with special needs students to determine specific plans for success.
- Managed program paperwork and child records to comply with state requirements.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Preschool Assistant Teacher
North Hardin Christian School
07.2016 - 05.2017
- Assisted in planning and implementing engaging lesson plans for preschool students.
- Supported classroom management by fostering positive interactions among children.
- Collaborated with lead teacher to evaluate student progress and adapt educational strategies.
- Organized educational materials and resources to enhance learning environment.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Contributed ideas for classroom decorations that fostered creativity and imagination among young learners.
CNA
North Hardin Health and Rehabilitation
06.2012 - 10.2012
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication among care team.
- Developed personalized care plans in collaboration with healthcare professionals.
- Advocated for patient needs, fostering trust and rapport with individuals under care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA
HealthSouth Rehabilitation
12.2010 - 06.2011
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
CNA
Kensington Manor
12.2009 - 12.2010
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication among care team.
- Advocated for patient needs, fostering trust and rapport with individuals under care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
Education
No Degree - Applied Science
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Professional boundaries
- Ethical practice
- Case file documentation
Certification
- Certified Nursing Assistant
Timeline
Caseworker/ Customer Service Representative
Hardin County Attorney's Office
03.2025 - Current
Home Daycare Owner
Self
07.2022 - 05.2023
Homeschool Teacher
Self
08.2020 - 01.2023
Coffee Shop Manager
DIY Studio
12.2019 - 12.2020
Preschool Teacher
Beth Haven Christian School
09.2018 - 05.2019
Preschool Assistant Teacher
North Hardin Christian School
07.2016 - 05.2017
Preschool Director
Highview Baptist Church
05.2016 - 09.2018
CNA
North Hardin Health and Rehabilitation
06.2012 - 10.2012
CNA
HealthSouth Rehabilitation
12.2010 - 06.2011
CNA
Kensington Manor
12.2009 - 12.2010
No Degree - Applied Science
Elizabethtown Community And Technical College