Whitney Ball
Simpsonville
Summary
Barista Shift Supervisor experienced in team leadership, customer service, and safety management. Enhanced operational efficiency through effective staff training and compliance with health regulations. Fostered a culture of safety and high service standards in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Barista Shift Supervisor
Starbucks
Simpsonville
07.2024 - Current
- Led barista team during peak hours, enhancing service efficiency and customer satisfaction.
- Trained new staff on drink preparation and customer service standards.
- Ensured compliance with health and safety regulations in the café.
- Coordinated shift schedules, maximizing team coverage and improving service flow.
- Trained new baristas on beverage preparation, customer service, cash handling, and safety standards, ensuring high-quality service delivery.
Sales Associate
Vera Bradley
Simpsonville
04.2023 - 07.2024
- Collaborated with team members to achieve daily sales goals.
- Managed inventory and restocked merchandise.
- Educated customers on product features and brand history.
- Resolved customer inquiries and complaints effectively and professionally.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
Head Lifeguard
Shelby County Parks and Recreation
Shelbyville
04.2022 - 04.2024
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Trained new lifeguards in rescue techniques and first aid procedures.
- Monitored swimming areas for hazards and provided immediate assistance.
- Ensured safety protocols were followed by all facility visitors and staff.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
- Instructed staff in proper use of safety equipment including CPR and AED certification training.
Education
Associate of Applied Science - Criminal Justice
Jefferson Community And Technical College
Louisville, KY05-2026
High School Diploma -
Martha Layne Collins High School
Shelbyville, KY05-2024
Skills
- Customer service
- Team leadership
- Problem solving
- Effective communication
- Safety management
- First aid certification
- Training and development
- Cash handling
- Multitasking ability
- Teardown experience
- Interpersonal skills
- Conflict resolution
Certification
CPR/AED Certified
Timeline
Barista Shift Supervisor
Starbucks
07.2024 - Current
Sales Associate
Vera Bradley
04.2023 - 07.2024
Head Lifeguard
Shelby County Parks and Recreation
04.2022 - 04.2024
Associate of Applied Science - Criminal Justice
Jefferson Community And Technical College
High School Diploma -
Martha Layne Collins High School