William Elmore

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked patient rooms by following the 5 Step Cleaning Process and implementing AIDET.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Experience in several areas of floor cleaning, including mopping, scrubbing, burnishing, stripping and laying down floor finish, using a side-by-side, etc.
• Carried the charge phone, responded to calls from other departments, and handled emergency situations.
• Assigned housekeeping staff to specific floors and areas based on abilities and daily requirements.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Completed schedules, shift reports, and other business documentation.
• Communicated repair needs to maintenance staff as well as transportation requests through EPIC.
• Instructed new team members in standard operating procedures and offered advice to increase effectiveness.
• Performed Patient Rounding to ensure team member compliance and patient satisfaction.
• Completed multiple standard evaluations, including but not limited to CBLs, FIT Testing, and Skills Fair.
• Went the extra mile to assist the department in periods of peak scrutiny (Tours, Joint Commission, etc.)
• Learned and accepted new tasks as work flow and assignments change (Cleaning OR rooms, performing tasks in alternate areas, etc.)

• Greeted customers as they came into my checkout lane and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels in a timely manner.
• Maintained a friendly demeanor with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and encouraged signing up for reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Trained new cashiers, encouraging them and building up their confidence, leading to better retention.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

• Took customer orders and answered questions regarding our food and it's preparation.
• Handled transactions and delivered food in a timely manner.
• Cleaned dishes and facilities to maintain a healthy environment.

(Part time while working at Meijer)

• Performed inventory control, such as counting, and sorting merchandise into totes
• Complied with Security Protocols
• Regularly performed heavy lifting, and instructed in pallet jack operation.
• Daily computer use to ensure accuracy.

(Worked Part-Time on Winter Holiday Season)