William Engelhardt
Fairdale
Summary
Hardworking retail associate with 3 years of management experience looking to expand customer service skills in a more specialized location.
Overview
7
7
years of professional experience
Work History
Overnight Team Lead
Walmart
12.2022 - 12.2023
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Worked on special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Assist with the running of freight and guided struggling team members to ensure store was ready for its morning reopening.
Hardlines Team Lead
Walmart
05.2020 - 12.2022
- Mentored junior team members, providing guidance and support on best practices in retail operations as well as career development opportunities within the company.
- Provided exceptional customer service, resolving issues quickly while maintaining strong relationships with the clientele.
- Analyzed sales data to identify opportunities for improvement, taking into account seasonal trends and local sales patterns
- Collaborated with other department team leads to build cross-functional features and displays that boosted overall store performance.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
Lawn and Garden Sales Associate
Walmart
05.2017 - 05.2020
- Increased customer satisfaction by providing knowledgeable and friendly assistance in the lawn and garden department.
- Assisted customers with plant selection based on their specific needs, ensuring proper care instructions were provided.
- Conducted regular inventory checks to ensure accurate stock levels of lawn and garden products.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted management team in developing effective marketing strategies that promoted seasonal products leading to increase sales during peak times.
Education
Bachelor of Arts - History, Political Science
Bellarmine University
Louisville, KY05.2019
Skills
- Task prioritization
- Effective communication
- Time management
- Customer service
- Problem solving
- Decision making
- Inventory control
- Adaptability
Timeline
Overnight Team Lead
Walmart
12.2022 - 12.2023
Hardlines Team Lead
Walmart
05.2020 - 12.2022
Lawn and Garden Sales Associate
Walmart
05.2017 - 05.2020
Bachelor of Arts - History, Political Science
Bellarmine University
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