William Harkins
Lexington
Summary
Knowledgeable Logistics Account Representative with solid background in managing client relationships and delivering tailored solutions. Successfully supported multiple accounts, ensuring client satisfaction and retention. Demonstrated effective communication and problem-solving skills to meet and exceed client expectations.
Overview
15
15
years of professional experience
Work History
LTL Account Representative
Total Quality Logistics Inc.
04.2017 - Current
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Coordinated logistics operations, optimizing transportation routes for efficiency.
- Developed and maintained strong relationships with clients to enhance retention rates.
- Analyzed shipment data to identify trends and improve service delivery strategies.
- Led negotiations on pricing and contract terms, enhancing overall profitability of accounts.
- Implemented customized account plans to meet individual client needs.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Retained high-value clients by providing exceptional support and personalized service.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Supported customer satisfaction through regular follow-up and communication.
- Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
- Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
Logistics Account Executive
Total Quality Logistics Inc.
04.2016 - 04.2017
- Managed logistics operations, ensuring timely and efficient transportation of goods.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Proactively managed client correspondence and recorded tracking and communications.
- Prospected new sales leads from directories, referrals and partners.
Assisant to General Partner
Harkins Mineral Associates
01.2012 - 04.2016
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Education
Bachelor of Arts - Political Science
Georgetown College
Georgetown05-2011
Skills
- Goal oriented
- Account management
- Customer engagement
- Customer relationship management
- Sales proficiency
- Communication and negotiations
- Problem-solving
- Multitasking
- Reliability
- Adaptability and flexibility
- Decision-making
- Professionalism
- Customer retention
- Revenue growth
OMASS Premier 2021
Top 3 LTL AR
Top Lexington LTL AR
2022
Timeline
LTL Account Representative
Total Quality Logistics Inc.
04.2017 - Current
Logistics Account Executive
Total Quality Logistics Inc.
04.2016 - 04.2017
Assisant to General Partner
Harkins Mineral Associates
01.2012 - 04.2016
Bachelor of Arts - Political Science
Georgetown College