William Hauser
Edgewood
Summary
Dynamic professional with extensive expertise in customer service and logistics, particularly at Conduent. Demonstrated capacity to resolve intricate issues with empathy and efficiency, utilizing robust problem-solving skills and meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Conduent
Erlanger
01.2017 - Current
- Serve as a liaison between health insurance clients and their customers to ensure accurate, timely communication and issue resolution.
- Manage customer inquiries with empathy, patience, and efficiency, consistently meeting performance and satisfaction metrics.
- Utilize multiple software systems to process requests, document communications, and track outcomes.
Customs Import Agent
DHL
Erlanger
01.2014 - 01.2017
- Worked closely with customers to ensure shipments complied with federal import regulations.
- Determined correct duty and tariff amounts, ensuring legal accuracy and efficient customs clearance.
- Communicated complex regulatory information clearly and professionally to customers under tight deadlines.
Logistics Coordinator
Airgroup
Burlington
01.2012 - 01.2014
- Coordinated shipping logistics for business clients, ensuring timely and cost-effective delivery.
- Collaborated with customers and carriers to solve transport issues and optimize shipping routes.
- Built long-term client relationships through reliable, responsive service.
Paramedic
MedCorp Ambulance
Cincinnati
01.2007 - 01.2012
- Delivered emergency medical care while maintaining composure in high-stress field environments.
- Worked directly with patients and families, providing calm, compassionate communication in urgent situations.
- Coordinated with dispatchers, hospitals, and other responders to ensure accurate and efficient information flow.
Education
Associate of Applied Science - Emergency Medical Services
Cincinnati State Technical and Community College
Cincinnati, OHSkills
- Customer service and communication
- Problem solving and critical thinking
- Field operations and coordination
- Attention to detail
- Microsoft Office and CRM software
- Time management
- Team collaboration
Timeline
Customer Service Representative
Conduent
01.2017 - Current
Customs Import Agent
DHL
01.2014 - 01.2017
Logistics Coordinator
Airgroup
01.2012 - 01.2014
Paramedic
MedCorp Ambulance
01.2007 - 01.2012
Associate of Applied Science - Emergency Medical Services
Cincinnati State Technical and Community College