William Hori
Louisville
Summary
Relationship-driven professional excelling at building genuine relationships, uncovering customer needs, and finding solutions. Top performer with a consistent track record of meeting and exceeding goals. Excellent communicator with six years in a demanding tech retail environment. Team player that loves seeing his co-workers excel.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Management Specialist I
JAMF
12.2020 - Current
- Ensured accuracy and timeliness of customer orders, resolving discrepancies and ensuring on-time delivery.
- Assisted in training new employees on order entry procedures and customer service best practices.
- Contributed to improved customer satisfaction by providing consistent and reliable support.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
Account Specialist
Appriss Insights - An EFX Company
10.2020 - 12.2022
- Responded promptly to customer queries to increase overall satisfaction
- Built and established strong relationships with customers, enabling long-term partnerships
- Coordinated with sales team members and external partners to ensure timely delivery of products and services
- Provided training to new employees on accounting processes, procedures, policies, software systems
- Prepared detailed reports for management summarizing account status and performance metrics
- Troubleshot minor problems and reported larger technical issues
Inside Sales Representative
Honeywell
09.2019 - 06.2020
- Managed 90 distributors
- Developed and maintained relationships with key customers to ensure customer satisfaction
- Generated leads and located opportunities for market expansion and business growth
- Built and maintained a customer database and contact lists
- Aided customers in assessing needs and locating online merchandise
- Cold called potential customers to generate leads
Genius / Technical Specialist/ Technical Expert
Apple Inc
09.2014 - 08.2019
- Provided technical support for iOS and Mac devices
- Facilitated Workshops and One-on-One Training Sessions
- Repaired customer relationships by providing exceptional customer service
- Implemented company policies, technical procedures and standards preserving integrity and security of data, reports, and access
- Provided base level IT support to non-technical personnel
- Installed software, modified, and repaired hardware and resolved technical issues
- Appropriately documented all transactions and pertinent interactions
- Provided technical consultation and support to customers, ensuring customer satisfaction
Certified Nursing Assistant
Independent Nurse Consulting
01.2010 - 06.2014
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Maintained accurate records of patient care, condition, progress, and concerns
- Kept patient information confidential to protect organization's value
- Observed patient's responses, reactions, and changes to medications
- Kept up-to-date on all safety protocols related to the job role
- Responded quickly in emergency situations using appropriate interventions
Customer Service Representative
Circle Inc
06.2007 - 08.2009
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Handled customer complaints and inquiries in a courteous and efficient manner
- Conferred with customers by telephone or in-person to provide product or service information
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
Education
B.A - Communication, Spanish
Regis University
Denver, CO06.2014
Skills
- Data entry
- Customer service expert
- Critical Thinking
Certification
- Apple Certified Mac Technician
- Apple Certified iOS Technician
Languages
Spanish
Limited Working
Portuguese
Limited Working
Timeline
Order Management Specialist I
JAMF
12.2020 - Current
Account Specialist
Appriss Insights - An EFX Company
10.2020 - 12.2022
Inside Sales Representative
Honeywell
09.2019 - 06.2020
Genius / Technical Specialist/ Technical Expert
Apple Inc
09.2014 - 08.2019
Certified Nursing Assistant
Independent Nurse Consulting
01.2010 - 06.2014
Customer Service Representative
Circle Inc
06.2007 - 08.2009
B.A - Communication, Spanish
Regis University
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