William Norwood

• Manage all HR functions for 140+ temporary associates, including onboarding, scheduling, payroll coordination, and employee relations.
• Partner with Akebono management to address performance issues, attendance, and staffing needs.
• Conduct workplace safety and DOJO training for new hires and current employees.
• Handle investigations, documentation, and ensure compliance with company policies and employment law.

• Supervised day-to-day operations of sober living housing programs.
• Conducted hiring, training, and scheduling of support staff.
• Maintained accurate documentation and compliance with HIPAA standards.
• Facilitated employment placement and life skills training for clients.

• Supervised team operations for 2nd shift, ensuring safety, compliance, and patient confidentiality.
• Managed shift coverage, performance documentation, and employee mentorship.
• Assisted in recruitment, training, and performance evaluation of new staff.

• Oversaw multiple sober living homes, ensuring adherence to policies and safety protocols.
• Managed medication administration and client accountability procedures.
• Provided leadership and guidance to staff and residents to promote recovery and success.

• Supervised daily kitchen operations, ensuring compliance with health and safety regulations.

• Trained new team members on assembly techniques and safety protocols.
• Developed and implemented process improvements to enhance workflow efficiency.
• Coordinated daily operations, aligning team efforts with production schedules.

• Led sales team to achieve monthly targets through strategic planning and effective training.
• Developed and implemented sales strategies to enhance customer engagement and satisfaction.
• Analyzed market trends to identify opportunities for growth and improved product offerings.
• Cultivated strong relationships with key clients, resulting in increased repeat business and referrals.

• Trained and mentored new staff on drink preparation and customer service standards.
• Managed inventory levels, reducing waste through strategic ordering and stock rotation.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Led team in achieving monthly sales goals through effective coaching and motivation.
• Developed training programs to enhance product knowledge and customer service skills among associates.
• Streamlined sales processes, improving efficiency and reducing customer wait times.
• Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.

• Developed and implemented strategic recruitment plans to attract top talent across multiple regions.
• Streamlined recruiting processes using advanced applicant tracking systems to enhance efficiency and candidate experience.
• Collaborated with hiring managers to identify staffing needs and create targeted job descriptions aligned with company goals.
• Led training sessions for recruitment team on best practices, improving overall team performance and consistency in hiring.

Facilitated student enrollment by addressing financial needs through effective grant and loan acquisition.

• Fostered strong relationships with customers, enhancing loyalty and repeat business through proactive engagement.
• Implemented inventory management practices to ensure optimal stock levels and minimize losses.
• Collaborated with management to develop promotional strategies that boosted showroom traffic and sales performance.
• Mentored junior associates, providing guidance on best practices and career development within the sales team.

• Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Collaborated with team members to enhance showroom presentation and improve customer experience.
• Trained new associates on product knowledge and sales techniques to promote effective selling strategies.

• Developed and maintained relationships with key clients to drive sales growth.
• Conducted market research to identify new business opportunities and customer needs.
• Delivered product demonstrations and training sessions to enhance customer understanding.
• Collaborated with cross-functional teams to streamline order fulfillment processes.