Summary
Overview
Work History
Education
Skills
Certification
Member of American Society for Quality (ASQ)
Timeline
Generic

William Parker

Louisville

Summary

Quality and Compliance Leader with 5 years in regulated healthcare logistics, transitioning to a customer-facing Logistics Account Manager role to communicate the strategic value of high-quality 3PL services in regulated healthcare logistics and distribution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare QA Compliance Supervisor

UPS Healthcare
Louisville
12.2021 - Current
  • Ensured GDP/GMP compliance across multi-site cold chain logistics operations, reducing the risk of regulatory penalties and product loss.
  • Partnered with operations and customer teams to implement quality procedures that elevated customer satisfaction.
  • Reduced cost of poor quality through proactive quality audits and cross-functional training initiatives.
  • Acted as SME for client audits, articulating UPS Healthcare's quality systems to ensure alignment with client requirements.
  • Collaborated with client quality representatives to resolve critical deviations, ensuring that corrective actions met both regulatory and customer expectations.
  • Oversaw quality for storage and distribution of biologics requiring end-to-end temperature monitoring and GDP compliant handling.
  • Provided risk-based quality input for new service implementation, aligning quality standards with client expectations, and commercial timelines.
  • Presented annual and quarterly quality performance metrics to senior leadership and key clients.
  • Deployed to an at-risk UPS HLD facility following leadership dismissal for integrity issues; led a multi-week on-site assessment, uncovered critical compliance gaps, and implemented a recovery plan to restore client confidence and regulatory alignment.

QA Complaince Specialist

UPS Healthcare
Louisville
03.2021 - 12.2021
  • Performed daily QA oversight of GMP/GDP-compliant healthcare distribution operations, including batch record review, temperature monitoring, and deviation documentation.
  • Investigated quality events and deviations, contributing to root cause analysis, and drafting CAPAs to prevent recurrence.
  • Monitored cold chain logistics and validated temperature-controlled shipping processes, ensuring the integrity of time- and temperature-sensitive pharmaceuticals.
  • Participated in internal audits, helping to maintain site readiness and compliance with FDA, ISO, and client requirements.
  • Provided QA input during new client onboarding or service implementation projects, ensuring alignment of quality expectations and site capabilities.

AIr District Operations Supervisor

UPS
Louisville
06.2019 - 03.2021
  • Supervised daily operations for Next Day and 2nd Day Air services, ensuring timely and compliant movement of high-volume shipments within strict service windows.
  • Trained new supervisors and frontline employees on UPS protocols, operational procedures, and safety compliance.
  • Supported transportation audits and compliance reviews to ensure adherence to FAA and DOT regulations.
  • Led seasonal deice/anti-ice operations for ramps 9 and 11 for roughly 25 daily flights, ensuring safe execution under FAA guidelines.

Education

Master of Science - Logistics And Supply Chain Management

Florida International University
Miami, FL
06-2026

Bachelor of Science - Exercise Science Pre-Physical Therapy

Walsh University
Canton, OH
04-2019

Skills

  • Healthcare Logistics Expertise
  • Client Quality Relationship Management
  • Quality and Compliance Knowledge (GMP/GDP, FDA, 21CFR, ISO 13485/9001 )
  • Problem Solving & Root Cause Analysis
  • Cross-Functional Collaboration
  • Process Improvement (Lean Six Sigma)
  • Regulatory & Audit Readiness
  • Strategic Communication & Presentation Skills

Certification

  • Completed UPS Sponsored Lean Six Sigma Training (Six Sigma Green Belt Project in Progress)
  • Certified Quality Engineer (CQE) - ASQ Certification in progress - Exam planned for Aug 2025

Member of American Society for Quality (ASQ)

  • Member since 2024

Timeline

Healthcare QA Compliance Supervisor

UPS Healthcare
12.2021 - Current

QA Complaince Specialist

UPS Healthcare
03.2021 - 12.2021

AIr District Operations Supervisor

UPS
06.2019 - 03.2021

Master of Science - Logistics And Supply Chain Management

Florida International University

Bachelor of Science - Exercise Science Pre-Physical Therapy

Walsh University

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William Parker