Summary
Overview
Work History
Education
Skills
Timeline
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William Ragland

Louisville

Summary

Dynamic professional with extensive experience in customer service and issue resolution at Spectrum. Proven ability to troubleshoot technical problems and enhance customer satisfaction. Skilled in multichannel communication and data entry, consistently delivering results while managing high call volumes. Adept at supporting sales initiatives and maintaining inventory accuracy.

Overview

10
10
years of professional experience

Work History

Internet Services Representative

Spectrum
07.2023 - 09.2024
  • Talking to customers to address their concerns and find the best way to help.
  • Multitasking, taking calls, and working on the problem at hand.
  • Troubleshot the issues.
  • Delegated issues to the right department.

Senior Guest Advisor

Game Stop
10.2019 - 05.2023
  • Advise guests on currents sales
  • Help guests pick out games
  • Opening and closing the store
  • Banking trips
  • Counting money

Package Handler

UPS
07.2014 - 09.2019
  • Scan all packages
  • Ensure they get loaded in the correct truck
  • Lift up to 70lb packages
  • Adhere to company safe package handling standards at all times
  • Operate mechanical equipment to move larger package shipments

Education

High School Diploma -

Doss High School
05.2014

Skills

  • Customer service
  • Issue resolution
  • Technical troubleshooting
  • Call management
  • Data entry
  • Sales support
  • Communication skills
  • Problem solving
  • Inventory management
  • Multichannel communication

Timeline

Internet Services Representative

Spectrum
07.2023 - 09.2024

Senior Guest Advisor

Game Stop
10.2019 - 05.2023

Package Handler

UPS
07.2014 - 09.2019

High School Diploma -

Doss High School

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William Ragland