William Stratton
Villa Hills
Summary
With over 20 years of management experience, successfully overseeing warehouse operations to consistently meet the evolving needs of internal teams and valued customers. Well-coordinated and decisive leader with expertise in program management, team building, and optimizing performance. Strong track record of success in developing and maintaining best practices for efficient high-volume fulfillment and effective supply chain management.
Overview
21
21
years of professional experience
Work History
Warehouse Supervisor
Wayfair
11.2021 - Current
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Area Manager (L4)
Amazon
01.2020 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Process Assistant
Amazon
01.2015 - 01.2020
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
Ambassador, Problem Solver
Amazon
01.2013 - 01.2015
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
General Manager
Sprint
01.2012 - 01.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Full-Time Geeksquad Agent
Best Buy
01.2011 - 01.2012
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
PC Home Office and Portable Electronics Supervisor
Best Buy
01.2009 - 01.2011
- Managed a team of technicians, ensuring high-quality output and timely delivery of electronic products.
- Trained new employees on proper techniques for assembling, testing, and troubleshooting electronic devices.
PC Home Office Supervisor
Best Buy
01.2007 - 01.2009
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
PC Home Office Senior
Best Buy
01.2006 - 01.2007
Full Time PC Home Office
Best Buy
01.2005 - 01.2006
Part-Time PC Home Office
Best Buy
01.2004 - 01.2005
Education
Certificate of Technical Studies -
Interactive College of Technology
Skills
- Warehouse operations
- Warehouse safety
- Order picking
- Shipping and receiving
- Load planning
- Scheduling coordination
- Problem-solving
- Customer care
- Verbal and written communication
- Team building and leadership
Wayfair Supervisor of the years in 2023
Piloted a new Mattress recovery process for a potential million dollars in recovery. For the month of November, with processing 827 mattresses ($251k GRS). Of which we liquidated 63% (519 units) and 34% Open Box (278 units) For the beginning of December 58% (378) Open box and 38% (245) liquidate. Ending the month of December, 70% new+open box. (26% liquidation, new - 8%,Open box - 62% for 130,000 in recovery for the month of December)
Timeline
Warehouse Supervisor
Wayfair
11.2021 - Current
Area Manager (L4)
Amazon
01.2020 - Current
Process Assistant
Amazon
01.2015 - 01.2020
Ambassador, Problem Solver
Amazon
01.2013 - 01.2015
General Manager
Sprint
01.2012 - 01.2013
Full-Time Geeksquad Agent
Best Buy
01.2011 - 01.2012
PC Home Office and Portable Electronics Supervisor
Best Buy
01.2009 - 01.2011
PC Home Office Supervisor
Best Buy
01.2007 - 01.2009
PC Home Office Senior
Best Buy
01.2006 - 01.2007
Full Time PC Home Office
Best Buy
01.2005 - 01.2006
Part-Time PC Home Office
Best Buy
01.2004 - 01.2005
Certificate of Technical Studies -
Interactive College of Technology
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