Open To Work
William Taylor
Independence
Summary
Results-driven Technical Coordinator with extensive experience in technology planning, implementation, and consulting. Managed the complete deployment lifecycle through thorough documentation of research and processes. Compiled and distributed training resources while recommending system revisions to enhance staff technology usage. Collaborated with teams to align IT infrastructure with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Coordinator
Cincinnati Public Schools
Cincinnati
08.2023 - Current
- Coordinated technology integration across classrooms and administrative offices.
- Coordinated scheduling for technical support and maintenance requests, ensuring timely resolution of issues.
- Streamlined communication between departments on technical needs, fostering collaboration and improving response times.
- Implemented procedures related to network access control, authentication processes and password management.
- Supported staff in utilizing software applications and resolving technical issues, enhancing overall user experience.
- Managed maintenance procedures to keep networked devices performing optimally.
- Arranged installations with associated resource management and schedule coordination.
- Organized procedures for supporting hardware, software and mobile devices for users.
Field Technician
JW Affinity IT
Cincinnati
08.2019 - 08.2023
- Created and implemented technical processes and procedures to ensure smooth business practices for clients.
- Utilized existing infrastructures to build more organized and functional programs.
- Focused on education, utilization, security, and inventory management of technology for clients and their assets.
- JW Affinity IT is an IT contracting company.
Tactical Incident Manager
Pomeroy
01.2015 - 01.2019
- Reported, assisted, and remediated business outages to client management team, ensuring alignment with client operations and minimizing disruption.
- Managed escalated issues in call center, ensuring adherence to high standards of customer service and swift resolution of client concerns.
- Assisted clients with technical needs related to their roles, ensuring timely resolutions to enhance client satisfaction.
- Supported various clients with IT contracting solutions to enhance operational efficiency.
Education
High School Diploma -
Simon Kenton High School
Independence, KySkills
- Application management
- Systems integration
- Project coordination
- Technical documentation
- Technical training
- Process improvement
- Problem solving
- Leadership
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
Certification
- Formerly HDI Management and Customer Service Certified
- ITIL Customer Service Certification
References
- Debbie Domingo, Manager GSI, 812-621-0033
- Adam Williams, Manager Kerry Toyota, 859-371-3939
- Katie Olbert, LPN, 863-397-3656
- Alyssa Saylor, Cincinnati Public Schools Administration, 859-240-3154
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$60000/yr - $200000/yrTimeline
Technical Coordinator
Cincinnati Public Schools
08.2023 - Current
Field Technician
JW Affinity IT
08.2019 - 08.2023
Tactical Incident Manager
Pomeroy
01.2015 - 01.2019
High School Diploma -
Simon Kenton High School