William Walters
Georgetown
Summary
Dynamic Team Lead with a proven track record at Walmart, excelling in performance improvement and coaching. Enhanced workflow efficiency through strategic process improvements, resulting in reduced stock discrepancies. Adept at fostering teamwork and communication, driving employee engagement, and ensuring compliance with safety protocols. Committed to achieving operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
08.2024 - Current
- Led team in achieving daily operational goals and improving workflow efficiency.
- Trained new associates on best practices for customer service and inventory management.
- Implemented process improvements that reduced stock discrepancies and enhanced accuracy.
- Coordinated scheduling to optimize labor resources and meet peak demand periods.
- Monitored team performance, providing feedback to foster skill development and accountability.
- Enforced safety protocols, ensuring compliance with company standards and regulations.
- Analyzed sales trends to adjust merchandising strategies and enhance product availability.
- Collaborated with management to develop training programs that elevated team performance levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Laborer
Ernst Remodeling and Construction
08.2018 - 05.2023
- Operated hand and power tools safely for various remodeling projects.
- Assisted in demolition, framing, and installation tasks on residential properties.
- Maintained clean and organized job sites to ensure safety and efficiency.
- Collaborated with team members to complete projects within established timelines.
- Loaded and unloaded materials while adhering to safety protocols.
- Followed blueprints and technical drawings to execute construction tasks accurately.
- Assisted skilled tradespeople in diverse construction activities, enhancing overall productivity.
- Monitored inventory levels of tools and materials, reporting shortages as needed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Team Lead
Sleep Number
01.2019 - 03.2022
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Infantryman
US Army
06.2015 - 02.2018
- Executed tactical maneuvers in diverse environments to achieve mission objectives.
- Collaborated with team members to enhance unit cohesion and operational effectiveness.
- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Operated and maintained various military equipment, ensuring optimal functionality.
- Trained junior soldiers on weapons handling and battlefield tactics, fostering skill development.
- Developed strategic plans for operations, prioritizing safety and efficiency in execution.
- Led training exercises to improve readiness and adaptability of team members under pressure.
- Analyzed mission outcomes to identify areas for improvement and implement corrective actions.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Maintained secure communication systems to relay information to and from command teams.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
Education
No Degree - Construction Project Management
Project Management Institute
Baltimore, MDAssociate of Arts - Audio Engineering
Ohio Media School
Cincinnati, OH01.2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Schedule management
- Process improvement
- Complaint resolution
- Operations management
- Production monitoring
- Employee evaluation
- Diversity and inclusion
- Product management
- Regulatory compliance
- Key performance indicators
- Trend tracking
- Influencing skills
- Relationship building
- Equipment maintenance
- Talent acquisition
- Resource allocation
- Corporate social responsibility
- Invoice verification
- Human resources management
- Client communication
- Deadline management
- Employee training
- Task delegation
- Strategic planning
- Workflow management
- Project management
- Risk management
- Program development
- Budget management
- Marketing
- Loss prevention
- Work assignment delegation
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Daily workflow improvement
- Goal setting
- Staff education and training
- Mentoring
- Complex Problem-solving
- Quality improvement
- Leading team meetings
- Issue resolution
- Work planning
- Flexible schedule
- Cash handling
- Coaching
- Overseeing daily activities
- Client service
- Giving constructive feedback
- Documentation and reporting
- Evaluating employee work
- Team Check-ins
- Onboarding and orientation
- Safety processes and procedures
- Safety
- Client support
- Team building
- Technical support
- Performance evaluations
- SOP adherence
- Account management
- Expectation setting
- SMART goals
- Sales expertise
- Service level agreements
- Overtime management
- Verbal and written communication
- Leadership
- Team assessment
- Multitasking
- Excellent communication
- Computer skills
- Customer service
- Active listening
- Organizational skills
- Multitasking Abilities
Timeline
Team Lead
Walmart
08.2024 - Current
Team Lead
Sleep Number
01.2019 - 03.2022
Laborer
Ernst Remodeling and Construction
08.2018 - 05.2023
Infantryman
US Army
06.2015 - 02.2018
No Degree - Construction Project Management
Project Management Institute
Associate of Arts - Audio Engineering
Ohio Media School