William Pogue
Owensboro
Summary
Dynamic leader with a proven track record at Dr. Sheldon D. Simon DPM, adept in practice management and staff supervision. Excelled in enhancing patient relations and optimizing workflow, significantly improving team performance. Skilled in marketing and decision-making, consistently achieving positive outcomes and fostering professional growth within teams. Leadership skills in optimizing workflow and enhancing patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Manager
Dr. Sheldon D. Simon DPM
08.2018 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Implemented new electronic health record system to improve record accuracy and accessibility.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physician to optimize appointment schedules and maximize daily patient satisfaction.
Education
MBA - Health Administration
University of Southern Indiana
Evansville, IN12-2020
Bachelor of Science - Health Care Administration
Western Kentucky University
Bowling Green, KY05-2019
Associate of Science -
Owensboro Community And Technical College
Owensboro, KY05-2016
Skills
- Excellent Communication
- Physician Relations
- Practice Management
- Staff Management
- Vendor Management
- Inventory Management
- Marketing
- Problem Solving
- Decision-making
- Patient Relations
- Conflict Resolution
- Adaptability
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Certified Nurse's Aide (SRNA) #50194977
- KY Notary Public #KYNP56440
- KY Real Estate License #198345
Timeline
Practice Manager
Dr. Sheldon D. Simon DPM
08.2018 - Current
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Certified Nurse's Aide (SRNA) #50194977
- KY Notary Public #KYNP56440
- KY Real Estate License #198345
MBA - Health Administration
University of Southern Indiana
Bachelor of Science - Health Care Administration
Western Kentucky University
Associate of Science -
Owensboro Community And Technical College
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