Wilma Wood

• With over 12 years as an Operations Supervisor and now as Manager and more than 15 years of experience in the Corporate and Secretarial field. Background spans Corporate & Compliance, Senior Legal Secretarial, Customer Service Relationship Management, and Operations Management.
• Applies strong business communication skills to maintain, improve efficiency and productivity as well as harnessing good working relationship with relevant business partners.
• Welcomes a challenge, adapts quickly to change, and works well independently and collaboratively within fast-paced environments.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Assisted in recruiting, hiring and training of team members.

• Leads a team of working cooperatively to achieve team and over all the firms goals
• Reports monthly to Management in respect of the operational stand point
• Accepts the work styles and respects the contributions of other team members
• Adapts to changes in work demands
• Contributes to building a positive team spirit.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Motivated and trained employees to maximize team productivity.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Tracked company equipment, tools and technology to manage inventory.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Monitored front areas so that questions could be promptly addressed.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Responsible for all of the incoming business from Asia, including, but not limited to, Incorporating of Companies, registering Partnerships, requesting due diligence, keeping up to date with Laws, preparing, minute books, corporate books and due diligence books for companies, filing all appropriate documentation to the Registrar of Companies

• Preparing Annual Appraisal for all Operations Staff .

• Working for one of the top leading Law firms on the Island, in a very intense and fast pace Corporate Department.

• Preparing financial statements, net asset value and income allocation
• Pricing mutual fund portfolios
• Reconciling trade settlement activity
• Team player that works with a group to ensure that clients need were met
• Interact directly with clients to provide information of fund accounts
• Consistently meet and exceed deadlines set
• Utilized initiative to enhance professional development through further studies, resulting in a promotion to executive secretary within a year.