WINNA MAE RIVERA
Grand Cayman,,Cayman Islands
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Purchasing & Inventory Control /Data Processing Assistant
A.L. Thompson’s Building Supplies Ltd.
189 North Sound Road Georgetown, Grand Cayman, Cayman Islands
03.2022 - Current
- Responsible for placing orders and managing procurement.
- Responsible for coordinating with shipping agencies to ensure timely deliveries and overseeing the integrity of goods and services.
- Building strong relationships and negotiating contracts with the vendors.
- Sourcing suppliers based on price, availability, necessity, quality, and logistical expenses.
- Responsible for monitoring stock levels and merchandising.
- Responsible for maintaining data processing activities.
- Responsible for creating items and applying the company's standard mark-up rate.
- Attending trade shows and exhibitions to stay up to date with industry trends and look for potential suppliers, both locally and internationally.
Product Support Officer
Environmental Technologies T/A Entech Ltd.
#41 Compass Drive, George Town, Grand Cayman, Cayman Islands
07.2016 - 03.2022
- Responsible for providing technical support to customers via phone, email, and in person.
- Responsible for invoicing/billing customers for the acquired services using QuickBooks.
- Inputting technician's service maintenance reports to be sent to Water Authority Cayman, as well as to the customers using Carmody System.
- Responsible for Customs declaration, collection, and clearance processing using COLS (Customs Online System).
- Responsible for accounts receivable - payment collection in person.
- Providing estimates for pump repairs, sewage services, plumbing works, etc.
- Responsible for portable toilet rental processing.
- Responsible for bank deposit processing.
- Responsible for dispatching technicians to their designated tasks.
- Preparing Service Maintenance Contracts for the Wastewater Treatment Plants.
Administrative Assistant
Al Shawi Contracting, LLC
Platinum Business Center Floor #10,, Al Nahda 2, Dubai United Arab Emirates
12.2015 - 04.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responsible for invoicing monthly lease to the tenants.
- Responsible for up-to-date lease agreement.
- Responsible for addressing tenants' maintenance concerns, such as plumbing and electrical matters.
- Responsible for accounts receivable and payable.
- Responsible for weekly bank deposits.
- Responsible for monthly payroll processing.
Technical Support Officer
Synnex – Concentrix Corporation
Cagayan De Oro City, Philippines
06.2015 - 12.2015
- Resolved network connectivity issues for users onsite and remotely.
- Responsible for troubleshooting Point of Sales Receipt Printers (Catalina) for supermarkets offshore. (USA Base)
- Assisted other departments in resolving their IT related queries.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Responsible for tracing unredeemed coupons.
- Served as first point of contact for incoming technical service calls and emails.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Maintained up-to-date case documentation for future reference.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Education
Bachelor of Science - Business Administration - Financial Management
Xavier University – Ateneo De Cagayan
03-2015
Skills
- Microsoft Excel
- Microsoft Outlook
- Shipping and receiving
- MS Office
- Financial Reporting
- Barcode scanning
- Microsoft Office
- Inventory Control
- Teamwork and Collaboration
- Ordering Supplies
- Order Management
- Regulatory Compliance
Timeline
Purchasing & Inventory Control /Data Processing Assistant
A.L. Thompson’s Building Supplies Ltd.
03.2022 - Current
Product Support Officer
Environmental Technologies T/A Entech Ltd.
07.2016 - 03.2022
Administrative Assistant
Al Shawi Contracting, LLC
12.2015 - 04.2016
Technical Support Officer
Synnex – Concentrix Corporation
06.2015 - 12.2015
Bachelor of Science - Business Administration - Financial Management
Xavier University – Ateneo De Cagayan
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