WM Wesley Miller
Clay City
Summary
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment. A man of my word.
Overview
14
14
years of professional experience
Work History
Automotive Specialist/Call Center Customer Service Representative
S&S Tire Warehouse
07.2021 - 04.2022
- Streamlined inventory management processes, maintaining optimal stock levels while minimizing overhead costs.
- Increased repeat business by fostering strong relationships with customers and providing tailored solutions to their automotive needs.
- Collaborated with suppliers to secure high-quality parts at competitive prices, passing savings along to customers while maintaining profit margins.
- Consistently met or exceeded performance metrics related to service quality, speed, and customer satisfaction benchmarks.
- Achieved a high level of customer trust through clear communication of complex technical information in easily understandable terms.
Owner
Clay City Kettle Corn
04.2022 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager / Lead Auto Tech
Jimmy's Tire & Lube Center
06.2011 - Current
- Covered daily business requirements with well organized schedules.
- Managed and motivated employees to be productive and engaged in work.
- Daily operate and learn new equipment.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Grew sales by over 46% over a span of five years.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained new hires
- Controlled costs to keep business operating within budget and increase profits.
- Kept up to date on all new tire, safety, and service technology in an ever changing industry
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Business -
BCTC
Winchester, KY08.2014
HS Diploma - undefined
Estill Co. High School
Irvine, KY05.2012
Skills
- Expert troubleshooting
- Task delegation
- Customer relationship management (CRM)
- Service writing
- Tire services
- Time management
- Decision-making
- Team leadership
- Scheduling appointments
- Communication
- Customer service
Timeline
Owner
Clay City Kettle Corn
04.2022 - Current
Automotive Specialist/Call Center Customer Service Representative
S&S Tire Warehouse
07.2021 - 04.2022
Manager / Lead Auto Tech
Jimmy's Tire & Lube Center
06.2011 - Current
HS Diploma - undefined
Estill Co. High School
Business -
BCTC
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