Wyatt Stump
Wurtland
Summary
Results-driven Service Desk Technician II with extensive experience at Niva Inc., specializing in advanced troubleshooting, Windows environments, and enterprise support. Proven success in resolving complex technical issues, including Active Directory, account recovery, server troubleshooting, and Exchange PowerShell. Strong background in customer service and cross-functional support, ensuring efficient operations and high client satisfaction.
I have a lot of work experience from past positions of which have helped to give me great communication skills and other attributes to help me adapt and succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Technician II
Niva Inc.
10.2025 - Current
- Advanced troubleshooting
- Windows troubleshooting
- Adobe applications
- Windows apps
- Account recovery
- Server troubleshooting
- File restores
- Active Directory
- Printer/scanner troubleshooting
- Exchange PowerShell
- Firewall configuration
- Firewall log review
- Customer service
- Creative problem solving
- Communication skills
Technician I
Niva Inc.
04.2024 - 10.2025
- Provided IT support and troubleshooting across Windows environments and enterprise systems.
Shift Lead
CVS
Hurricane, WV
11.2022 - 04.2024
- Customer service
- Transactions
- Inventory
- Returns processing
Direct Support Professional
Unlimited Possibilities
Milton, WV
06.2021 - 09.2022
- Established positive routines to support mental wellbeing
- Assisted patients by providing dignified personal care
- Prepared meals to meet nutritional needs
- Performed housekeeping tasks for safe living environments
Clicklist Clerk
Kroger
Barboursville, WV
06.2020 - 01.2021
- Followed safety regulations to minimize risks
- Picked items efficiently at a fast pace
- Prepared orders for pickup
- Assisted customers with questions and concerns
Retail Clerk
Kroger
Barboursville, WV
10.2019 - 06.2020
- Assisted with bagging orders
- Delivered strong customer service on sales floor
- Merchandised and tagged items accurately
- Returned carts while following safety procedures
Remodel Associate
Walmart
Barboursville, WV
06.2019 - 10.2019
- Assisted with moving gondolas and store reset tasks.
Education
Associate of Science - Cyber Security
Mountwest
Huntington, WV05-2024
Skills
- Ticketing system
- Remote support
- Software installation
- Network connectivity
- Security protocols
- Incident management
- Hardware support
- System administration
- Operating systems
- Active listening
- Verbal and written communication
- Decision-making
- Ticket management
- Desktop support
- Product troubleshooting
- Technical issues analysis
- Network configuration
- Service support
- Analytical thinking
- Network diagnostics
- Windows 10/11
- Customer service expert
- User support
- Mac systems
Certification
CCNA
Timeline
Service Desk Technician II
Niva Inc.
10.2025 - Current
Technician I
Niva Inc.
04.2024 - 10.2025
Shift Lead
CVS
11.2022 - 04.2024
Direct Support Professional
Unlimited Possibilities
06.2021 - 09.2022
Clicklist Clerk
Kroger
06.2020 - 01.2021
Retail Clerk
Kroger
10.2019 - 06.2020
Remodel Associate
Walmart
06.2019 - 10.2019
Associate of Science - Cyber Security
Mountwest