Xylina Ritch
Grand Cayman,Cayman Islands
Summary
Dedicated professional with strong interpersonal skills and a commitment to quality customer service. Proven ability to resolve complaints and train new staff effectively while maintaining efficiency in cash handling. Thrives in both independent and team settings, eager to contribute to long-term success.
Overview
9
9
years of professional experience
Work History
Cashier
Cayman Water Company Ltd.
01.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash and credit card payments, issued receipts and provided change accurately.
- Resolved customer complaints professionally, enhancing overall satisfaction levels.
- Trained new cashiers on company policies and checkout procedures, improving onboarding process.
- Facilitated regular meetings to track progress and address project challenges.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Developed and implemented software applications to streamline operations.
- Collaborated with cross-functional teams to enhance system integration.
On Call Sales Assistant
Penha Image Duty free
12.2022 - 05.2023
- Assisted shoppers in locating products and addressing inquiries to enhance their shopping experience.
- Processed transactions by handling payments and providing change to customers.
- Handled cash transactions accurately during busy retail hours.
- Processed inventory shipments and organized stockroom efficiently.
- Addressed customer inquiries and resolved issues effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on current promotions and discounts to encourage purchases.
- Responded to incoming calls, providing information on store offerings and services to support customer needs.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
Administrator Assistant
HSM Chambers
10.2018 - 09.2019
- Collected outstanding debts from clients through consistent communication and follow-up.
- Compiled data for clients
- Create and maintain spreadsheets and developed administrative and logistical reports
- Sorted and categorized personal documents for easy access and retrieval.
- Entered all data in Microsoft
- Coordinated paperwork facilitate efficiency
- Updated spreadsheets with latest information for easy review and analysis
Fundraiser Assistant
John Gray High School
10.2017 - 11.2017
- Oversaw distribution of products to various locations.
- Monitored financial transactions for accuracy.
- Developed fundraising campaigns to engage the school community and increase participation.
- Coordinated events to promote donor engagement and raise awareness for school programs.
- Managed donor relationships through regular communication and appreciation efforts.
Education
Cayman Islands Further Education - CXC, Mathematics, English, BETC, Creative Media
Cayman Islands Further Education
Grand Cayman, Cayman Islands01-2019
John Gray High School - CXC, Mathematics, English, Science, EDPM, BETC, Clothing and Textiles, Business
John Gray High School
Grand Cayman, Cayman Islands01-2018
Skills
- Point of sale
- Point of sale operation
- Cash handling
- Customer service excellence
- Customer service
- Quick problem solving
- Ability to prioritize tasks
- Proactive efficiency
- Oral and written communication
- Strong interpersonal skills
- Target achievement
References
Available Upon Request
Volunteer Experience
John Gray High School, Fundraiser Assistant, 10/01/17, 11/30/17, Distribution of products, Money Monitoring
Personal Information
- Available: Available immediately
- Nationality: Caymanian
Timeline
Cashier
Cayman Water Company Ltd.
01.2024 - Current
On Call Sales Assistant
Penha Image Duty free
12.2022 - 05.2023
Administrator Assistant
HSM Chambers
10.2018 - 09.2019
Fundraiser Assistant
John Gray High School
10.2017 - 11.2017
Cayman Islands Further Education - CXC, Mathematics, English, BETC, Creative Media
Cayman Islands Further Education
John Gray High School - CXC, Mathematics, English, Science, EDPM, BETC, Clothing and Textiles, Business
John Gray High School