Yanet Gonzalez Rojas
Georgetown
Summary
Energetic and outgoing professional with desire to make guests feel welcome and leading to positive relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Grand Cayman Marriott
Cayman Islands
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food and Beverage server
Taco Cantina Restaurant
George Town, Grand Cayman
12.2022 - 03.2024
- Showcasing the best Mexican cuisine by offering daily food & beverage specials to the customers.
- Assisting customer's needs such as, dietary restrictions and explaining the menu accurately.
- Ensure that food is properly prepare and check customer satisfaction.
- Engage with the customers in a friendly manner.
Front Desk, Customer Service, Administration
La Marina, Plaza & SPA Hotel
Esmeralda, Camaguey, Cuba
09.2020 - 10.2022
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Provide precise information about the company's offerings and accommodate any request made by the incoming guests.
- Perform and train administration duties such as supporting the front desk manager.
- Offering food service in the buffet restaurant and bars.
Restaurant Server
1800's Restaurant
Camaguey, Cuba
01.2019 - 09.2020
- Greeting and escorting customers to their tables.
- Take and serve food and drinks orders attentively.
- Coordinate with kitchen staff to ensure there is proper communication.
Cashier
Hotel Colón
Camaguey, Cuba
03.2018 - 12.2018
- Processing cash transactions to all customer.
- Receiving goods and ensure pricing is accurate.
- Managing all credit card transaction.
- Issue receipts, refunds, and coupons.
Education
Bachelor of Tourism - Administration
Ignacio Agramonte y Loynaz University
Camaguey, Cuba 09/2016 - 07/2020
Certificate of Higher Education -
Maximo Gómez Baez School
Camaguey 09/2013 - 06/2016
Skills
- Food safety understanding
- Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Flexibility to work in shifts and after hours
Languages
Español
Native
English
Advanced
Timeline
Restaurant Hostess
Grand Cayman Marriott
03.2024 - Current
Food and Beverage server
Taco Cantina Restaurant
12.2022 - 03.2024
Front Desk, Customer Service, Administration
La Marina, Plaza & SPA Hotel
09.2020 - 10.2022
Restaurant Server
1800's Restaurant
01.2019 - 09.2020
Cashier
Hotel Colón
03.2018 - 12.2018
Bachelor of Tourism - Administration
Ignacio Agramonte y Loynaz University
09/2016 - 07/2020
Certificate of Higher Education -
Maximo Gómez Baez School
09/2013 - 06/2016