Yanet Gonzalez Rojas
Georgetown
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Medical Secretary
Derma Ltd
05.2025 - Current
- Managed appointment scheduling and patient flow, ensuring timely access to healthcare services.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Improved billing processes by diligently verifying insurance coverage and following up on unpaid balances.
- Answered phone calls and messages for the medical facility, scheduling appointments, and handling patient inquiries.
Hostess
Grand Cayman Marriott Resort
03.2024 - Current
- Coordinated reservations and seating arrangements for optimal customer flow.
- Maintained awareness of restaurant promotions to encourage guest participation.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Provided guests with menus and recommended specials.
Food and Beverage server
Taco Cantina Restaurant
12.2022 - 03.2024
- Showcasing the best Mexican cuisine by offering daily food & beverage specials to the customers.
- Assisting customer's needs such as, dietary restrictions and explaining the menu accurately.
- Engage with the customers in a friendly manner.
Front Desk, Customer Service, Administration
La Marina, Plaza & SPA Hotel
09.2020 - 10.2022
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Provide precise information about the company's offerings and accommodate any request made by the incoming guests.
- Perform and train administration duties such as supporting the front desk manager.
Education
Certificate - Medical Coding And Billing
Alison
Online Academy10-2025
Bachelor of Tourism - Administration
Ignacio Agramonte y Loynaz University
Camaguey, Cuba2020
Certificate of Higher Education -
Maximo Gómez Baez School
Camaguey, Cuba2016
Skills
- Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Customer service
- Patient scheduling proficiency and appointment management
Languages
Español
Native
English
Advanced
Certification
- CMC - Certified Medical Coder
Timeline
Medical Secretary
Derma Ltd
05.2025 - Current
Hostess
Grand Cayman Marriott Resort
03.2024 - Current
Food and Beverage server
Taco Cantina Restaurant
12.2022 - 03.2024
Front Desk, Customer Service, Administration
La Marina, Plaza & SPA Hotel
09.2020 - 10.2022
Certificate of Higher Education -
Maximo Gómez Baez School
Certificate - Medical Coding And Billing
Alison
Bachelor of Tourism - Administration
Ignacio Agramonte y Loynaz University