Yarik Smith
George Town,Grand Cayman
Summary
Professional with over 5 years of customer service experience, specializing in enhancing guest satisfaction and project coordination. Proven ability to deliver high-quality results in fast-paced environments while maintaining strong interpersonal and organizational skills. Committed to contributing to team success and fostering a collaborative work atmosphere.
Overview
2
2
years of professional experience
Work History
Concierge
Wyndham Reef Resort Grand Cayman
09.2025 - Current
- Promote resort amenities, tours, and local activities to enhance guest experiences.
- Collaborate with the Front Desk and Guest Services to resolve requests promptly and coordinate the workflow.
- Maintain high professional standards while ensuring guest satisfaction and accurate record-keeping.
- Engage guests actively in vacation membership presentations and schedule necessary appointments.
Customer Service Representative
Butterfield Bank
05.2025 - 08.2025
- Established strong client relationships, resulting in consistent achievement of sales and service targets.
- Resolved client concerns promptly, enhancing professionalism and contributing to high customer satisfaction scores.
- Processed savings, cheque, and loan accounts while managing teller transactions within approved limits.
- Accurately balanced cash and completed end-of-day processes, including night bag and ATM deposits.
Guest Relations Attendant
The Ritz Carlton, Grand Cayman
12.2023 - 01.2025
- Excelled in providing exceptional guest service within a luxury hotel environment.
- Collaborated with departments to fulfill guest requests and resolve concerns efficiently.
- Handled reservations, cancellations, and phone inquiries with appropriate etiquette.
- Delivered amenities and maintained precise inventory records for operational success.
Education
Hospitality Certificate -
Dart Hospitality Training Programme
Grand Cayman11.2023
Associate of Science - Mathematics
University College of The Cayman Islands
Grand CaymanHigh school Diploma -
Cayman Academy High School
Grand Cayman07.2021
Skills
- Detail oriented
- Quick learner
- High-volume customer service
- Computer literacy
- Time management
- Conflict resolution
- Cash handling
Timeline
Concierge
Wyndham Reef Resort Grand Cayman
09.2025 - Current
Customer Service Representative
Butterfield Bank
05.2025 - 08.2025
Guest Relations Attendant
The Ritz Carlton, Grand Cayman
12.2023 - 01.2025
Hospitality Certificate -
Dart Hospitality Training Programme
Associate of Science - Mathematics
University College of The Cayman Islands
High school Diploma -
Cayman Academy High School