Yerva Lewis
Louisville
Summary
Dynamic customer service professional with a proven track record at Louisville Slugger Field, recognized for exceptional problem-solving and interpersonal skills. Adept at training others and fostering collaboration, I excel in maintaining high standards of service and efficiency, ensuring customer satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Guess Customer Service
Louisville Slugger Field
Louisville
03.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
EVS Housekeeper
Universal of Louisville hospital
Louisville
06.2021 - 11.2022
- Followed infection control protocols when disposing of used linens and trash bags.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Assisted in laundry operations by sorting soiled linen into designated bins for washing, drying, folding, storing.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
Warehouse Worker
Faurecia interials
Louisville
03.2014 - 01.2019
- Staged and sorted multiple types of products for loading.
- Organized warehouse space for efficient storage of products.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Monitored assembly line operations to detect any issues or malfunctions.
- Maintained assembly and production equipment to meet operational goals.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Used established assembly instructions to complete jobs.
- Assisted in training new employees on assembly line processes and procedures.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Maintained accurate records of production output, scrap rates, and other data.
- Replaced worn or damaged parts within machines using hand tools when necessary.
Education
Bachelor of Communication Studies - Language Interpretation And Translation
Study Faurecia
Louisville, KY08-2016
Skills
- Customer service
- Problem solving
- Time management
- Conflict resolution
- Training others
- Interpersonal skills
Timeline
Guess Customer Service
Louisville Slugger Field
03.2023 - Current
EVS Housekeeper
Universal of Louisville hospital
06.2021 - 11.2022
Warehouse Worker
Faurecia interials
03.2014 - 01.2019
Bachelor of Communication Studies - Language Interpretation And Translation
Study Faurecia