Yolanda Marks
Bowling Green,KY
Summary
Adaptable and friendly team player with an extensive background working in customer service.
Overview
11
11
years of professional experience
Work History
Lead Teacher
Granny's Childcare and Learning Center
05.2022 - Current
- 20+ years childcare experience
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
- Routinely picked children up from school and activities
- Sparked creativity and imagination by helping children discover new things each day
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Child Care Assistance Program Specialist
Sal Childcare Connection
09.2021 - 04.2022
- Responsible for processing incoming child care assistance application in a timely manner
- Also staying up to date on the state's policies and procedures
- Abiding by HIPPA laws and regulations and maintaining client confidentiality
Customer Service Representative
Hinduja Global Solutions
08.2013 - 09.2020
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Answered numerous inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments
- Provided expert customer service to every Zipcar caller
- Developed empathetic client relationships and earned reputation for exceeding sales goals
Education
Associate of Arts - Special Education
Illinois Central College
Peoria, ILGeneral Studies
Kilgore College
Kilgore, TXBachelor of Arts - Special Education
Western Kentucky University
Bowling Green, KY08-2027
Skills
- Records Management
- Strong Communication Skills
- Skilled multi-tasking
- Compassionate and active listener
Timeline
Lead Teacher
Granny's Childcare and Learning Center
05.2022 - Current
Child Care Assistance Program Specialist
Sal Childcare Connection
09.2021 - 04.2022
Customer Service Representative
Hinduja Global Solutions
08.2013 - 09.2020
General Studies
Kilgore College
Associate of Arts - Special Education
Illinois Central College
Bachelor of Arts - Special Education
Western Kentucky University
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