YOUROY STEPHENS
Kingston
Summary
To productively engage in an organization where my communication and people skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development.
Professional Summary
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A.C.T
12.2025 - 06.2025
- Handling customer complaints
- Generating sales
- Creating a welcoming and friendly atmosphere for customers who utilized the service
- Developed strong customer relationships and loyalty through effective communication
Construction Worker
- Used hand drill and saw machine to cut required measurements of materials
- Worked with other crew members to complete tasks in an effective manner; worked both independently and as part of a team
- Followed verbal and written instructions from supervisors
Ambulance Aid
Affirm Ambulance Services
2024 - 01.2025
- Performed first-responder duties
- Ensured adherence to safety protocols
- Worked closely with dispatchers
- Managed peak hour workloads effectively
Warehouse Associate
Mangoes Hardware
09.202 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated various types of equipment such as forklifts or hand trucks safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School -
Lacovia High School
Lacovia, St. Elizabeth Parish01.2018
City & guilds Mathematics stage 2 -
City & guilds English stage 3 -
Cxc visual Arts -
Cxc Integrated science -
Customer Service -
HEART/NSTA Trust
01.2020
Skills
- High-pressure situation adaptability
- Strong work ethic
- Excellent problem-solving skills
- Customer service
- Active listening
- Customer relations
- Packaging and labeling
- Team collaboration
- Loading and unloading
- Workplace cleanliness
- Forklift operation
- Shipping and receiving
Certification
- City & Guilds Mathematics Stage 2
- City & Guilds English Stage 3
- CXC Visual Arts
- CXC Integrated Science
- CPR & AED Certification
- Customer Service Representative (Admin Asst) Certification
- First Aid and CPR Certification
Timeline
Customer Service Representative
A.C.T
12.2025 - 06.2025
City & guilds Mathematics stage 2 -
City & guilds English stage 3 -
Cxc visual Arts -
Cxc Integrated science -
Customer Service -
HEART/NSTA Trust
Construction Worker
Ambulance Aid
Affirm Ambulance Services
2024 - 01.2025
High School -
Lacovia High School
Warehouse Associate
Mangoes Hardware
09.202 - 01.2023
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